IP set 4018 multi line feature

Kannan.nagaian · Post by **Kannan.nagaian** » 16 Apr 2010 00:04

Hi

Will the IP set 4018 support multi line feature?
I have configured two resourse keys as Line for the 4018 set but it does not receive second call on the second line key when the first line key is in conversation. Any help would be appreciated.

Regards
Kannan

elkiwi · Post by **elkiwi** » 16 Apr 2010 19:41

Look in Feature Rights part 1, check Camp on Allowed and uncheck Camp on protection.

Kannan.nagaian · Post by **Kannan.nagaian** » 17 Apr 2010 01:13

Hi Elikiwi

In feature rights part 1, the camp on allowed is checked and camp on protection is unchecked already. But the problem is there.

murraya · Post by **murraya** » 17 Apr 2010 01:31

the 2 keys you have as line, are they general resource with all 4 options ticked? also check for dirvertion on busy. is it extneral calls that can't camp on or internal or both?

Kannan.nagaian · Post by **Kannan.nagaian** » 17 Apr 2010 02:21

Hi Murraya

The 4 options are checked in the general resource. Actually the problem is the IP set 4018 does not get the second call while it is in conversation. That is the multi line feature is not working.

leo · Post by **leo** » 17 Apr 2010 08:02

Programming the monoline, multiline, "key system" or "PCX" mode:
• by OMC (Expert View): Users/Base stations List -> Users/Base stations List -> Profiles.
• by OMC (Easy view): User profiles
• by MMC-Station: TerPro.

Hope this helps.

LEO

Kannan.nagaian · Post by **Kannan.nagaian** » 19 Apr 2010 00:48

Hi

In the profile whether it is pcx or key system mode no difference.

The 4018 can receive second call while in conversation from operator console only. I checked that it is not only in 4018 even 4038 also same problem.

Regards
Kannan

Kannan.nagaian · Post by **Kannan.nagaian** » 20 Apr 2010 00:08

Hi
The problem is resolved after rebooting the oxo. Now the multi line feature is working in 4018 IP set. Thanks for your support.
Regards
Kannan