4059EE Keyboard stops working

ltatge · Post by **ltatge** » 18 Feb 2014 13:57

Hello guys,

We have four 4059EE at customers site with USB Keyboard from ALU. Sometimes keyboard stops working, no input comes to any application, nor to windows. Mouse is still working fine. No error message in any application, no abcacom errors in OXE. Only way to continue working is to reboot PC, sometimes unplugg USB Keyboard and plug again helps.

PC's run Win7 64bit, 4059EE is R1.4.0.3. In changelog is new Keyboard driver 1.0.3.55 written. After new Installation of 4059, drüber is still 1.0.2.52. Is it only for Win8?

Anyone with similar problems?

Regards LT

cavagnaro · Post by **cavagnaro** » 19 Feb 2014 08:04

USB ports are what version? Maybe the motherboard by some reason reduces energy on them.

ltatge · Post by **ltatge** » 19 Feb 2014 14:06

USB ports are not USB 3.0. Will check and disable energy saving options on PC.

Anyone installed R1.4.03 and keyboard driver version is 1.0.3.55 on Win7?

thomasluescher · Post by **thomasluescher** » 23 Mar 2015 11:36

hello,

we have the same problem.
Do you know the solution for that issue??

Thak you very much!

Thomas

cavagnaro · Post by **cavagnaro** » 24 Mar 2015 08:58

Answer same questions at least
Seems he understood that requirements are that, requirements always, not when he thinks it will work only

thomasluescher · Post by **thomasluescher** » 24 Mar 2015 10:48

I don't understand your answer cavagnaro.

Is it a driver issue?
Have someone the latest driver for the 4059EE Keyboard for x64 Win 7 ?

Thanks

cavagnaro · Post by **cavagnaro** » 24 Mar 2015 11:22

I said to verify USB ports versions, he said they didn't use USB3 which is needed due power options. Then he didn't reply anymore, guessing he tested with USB3 and worked.

ltatge · Post by **ltatge** » 25 Mar 2015 02:46

Hello Cavagnaro,

We had to replace the PC, new PC only has USB3.0.

But where did you find that USB3.0 is mandatory for Alcatel-Lucent keyboard?

Reading docs and TechComms is daily business, I did not find this requirement.

Regards LT

cavagnaro · Post by **cavagnaro** » 25 Mar 2015 12:03

Can't remember actually neither. Guess was more like a "logical" conclusion as per HW requirements. The power that USB ports provides and similar errors everywhere couldn't be software or OS everytime...so logic says HW, and considering the known bugs of low costs USB 2.0 bus these days would make sense that USB 3.0 even cheap ones will provide more energy.
That is why ALU always went for a HW well know like Dell I think before, because of the stability and quality of components. You don't see those problems on high branded PCs normally.

Alcatel Unleashed