Voicemail 4635: automatic detele voice messages after check-out

bkct11 · Post by **bkct11** » 03 Aug 2010 09:23

Dear all,
i have a question about Voice mail 4635 for hotel.
- our system use 4635 voicemail.
- current status: when check-out for guests, the voice messages in guest's mail box still exist.
- Does anyone can tell me how i configure the PABX and Voicemail system to make the system auto detele all voice messages after check-out for guests.

best regards!
HungLD

Post by **tot3nkopf** » 03 Aug 2010 09:51

This is not a normal behavior for hotel systems. Voice messages should have been deleted at check out.

bkct11 · Post by **bkct11** » 03 Aug 2010 22:31

Hi tot3nkopf,
sorry for some missing information, exactly is the guest's mail box with unconsult voice messages still exist and i remember i read Hospitality solution in Standard Offer document:

"2.10.4 Deferred Mailbox Deletion
The guests can review their messages after checkout time. This feature is active only when the mailbox contains new messages at checkout time. The extendable lifetime of a mailbox is a system parameter. When the next guest checks into the room, previous messages are deleted"

Chamizo · Post by **Chamizo** » 03 Aug 2010 22:37

The messages are deleted when you check in the next guest. I have not found a way to erase the messages right after check out.

Post by **tot3nkopf** » 04 Aug 2010 03:01

I will check this on one of my installed hotels. However at a first glance you can force guest not to check-out until they check their messages. Maybe this has an impact on deleting after check out. Worth testing. (mgr--->Applications--->Hotel-->Check-out if voice message-->false)