Firmware for IP phone

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fuki1963
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Firmware for IP phone

Post by fuki1963 »

any have the latest firmware my phone no tftp respond
vad
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Re: Firmware for IP phone

Post by vad »

You have no problem with firmware. You have problem with IP configuration (wrong DHCP management or wrong static IP configuration - IP addres/mask/GW/TFTP address
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Spathate
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Re: Firmware for IP phone

Post by Spathate »

Hi,
I have an issue of "bad ip address" with some 4028.
I mean some have the issue and some have not.
Communication with the DHCP seems to be the issue. I can make a faulty phone working with a static IP address.

After a 138i reset + a flash then a soft reset by telnet, it is the same :

When I compare the i# configuration of an OK phone and a faulty one, every settings are the same instead of:
- The Noe versions : 4.34.21 for the faulty and 4.39.10 for the good
- The presence of an IP Secure menu on the OK phone.

I searched the forum and just runned the NoePhone> level all verbose command but I don't understand what I'm reading (many "Receveid lldp frame : remote no change" messages).

In fact, I am asking how I can update the phone firmware by telnet. I think it is NOT the source of my issue but I want to try this.
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frank
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Re: Firmware for IP phone

Post by frank »

Describe your network environment:
- VLANs
- Networks
- Who does the DHCP, is there a DHCP helper
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Spathate
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Re: Firmware for IP phone

Post by Spathate »

The site is a distant ACT (n# 24).
The PBX is in the 10.141.251.x network and the ACT in the 10.141.68.x (255.255.255.0)
There is a Voice VLAN onsite (on the ACT 24 side) which is not declared in the PBX.
I want to try to declare that VLAN is this ACT's IP Domain but I'm afraid of putting the whole ACT's phones out of service.
I don't know what is a DHCP helper... The Voice DHCP is the PBX (Alcatel only).

It's confirmed : meanwhile I read the /var/log/dhcplog and there's no trace of my phones mac addresses.
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Re: Firmware for IP phone

Post by vad »

Spathate wrote: 03 Apr 2025 03:29 The PBX is in the 10.141.251.x network and the ACT in the 10.141.68.x (255.255.255.0)

I don't know what is a DHCP helper... The Voice DHCP is the PBX (Alcatel only).
If IP sets and PBX in different subnetworks - DHCP request will not reach the PBX. You need to manage DHCP helper.
Device in IP sets subnetwork which will redirect the DHCP request to PBX subnet.
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frank
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Re: Firmware for IP phone

Post by frank »

What VAD said. You need to contact your network admin and setup DHCP Helper on your data switch, and send it to your MAIN IP address(es)
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jpbxpertis
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Re: Firmware for IP phone

Post by jpbxpertis »

Hi, maybe I think that I have the same problem that everyone.

I have more than 400 phones, but the thing is, Alcatel was expensive so we want to create a Freepbx and use it with sip. But we can´t find the lastest firmware to use them in sip mode. It is that complicated?

My phones:
4028 extended edition
4018 extended edition
8088 v2
4068 extended edition V1.2

Thanks to all
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