Unified messaging problem

gmoisio · Post by **gmoisio** » 16 Dec 2009 05:53

Hi all, we are doing tests with 8400 ICS 6.0.000.684.a and Exchange 2003. We have a problem because the messages are not tagged as voice mail. The wav file is attached to the email but no forms is associated and no new voice mail is announced.
Has anybody already had this problem?
Thanks

dst31 · Post by **dst31** » 16 Dec 2009 08:28

I have the same problem...
no solution for the moment...

Post by **cavagnaro** » 16 Dec 2009 09:32

It is described and a solution is present in the troubleshooting guide, download it from BPWS.

gmoisio · Post by **gmoisio** » 16 Dec 2009 10:01

Thanks, but where did you find it? On the BPWS, I cannot find anyone even in the Knowledge Base.

Post by **cavagnaro** » 16 Dec 2009 17:18

In the same place where you download the software.

gmoisio · Post by **gmoisio** » 17 Dec 2009 04:44

It is perhaps a profile problem but there is no troubleshooting guide under 8400 software download part of the BPWS. A search on the site does not give any troubleshooting guide.
Do you have a direct link to give that I can try?
Thanks

gmoisio · Post by **gmoisio** » 17 Dec 2009 05:13

Found... it was under 5.1
Thanks

gmoisio · Post by **gmoisio** » 17 Dec 2009 09:50

We follow the TroubleShooting Guide without success, but there is still a question not listed in the guide.
What does UMFCORE stand for and is it normal to have red status in supervision?
Thanks

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