incvisu error log [4026=CSTA server : 2 type(15) - get bad ]

[thkim81]

Hi!!

I construct the call center.

but callserver incvisu log is indicated error logs below.

09/12/09 15:34:50 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 15:36:19 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 15:44:44 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 15:47:19 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 15:48:03 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 15:57:28 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:10:06 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:12:05 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:12:34 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:20:29 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:22:52 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data
09/12/09 16:27:38 000001M|---/--/-/---|=3:4026=CSTA server : 2 type(15) - get bad data

I saw the few days ago. few day ago was random.

but today is indicated continue.

what happen is my callserver or call log?

pls answer my question.

[MR_PT1]

Did you try the incinfo command? You can use this command to see the meaning of the incidents.

Well, for this incident 4026 will be showed:

CSTA server : P1 type(P2) - get bad data

P1 : server pid
P2 : data type
(CSTAINC_BAD_DATA)
The Call Handling sends wrong/corrupted data.
Unrecoverable error.
No operator action required.

[thkim81]

sure..

I know the incinfo.

but I don't know the resolve the problem.

Where is find the category or part in mgr for resolve the problem?

[zap_ldu]

hello, you can solve this problem??? tks

[sadim]

Hi,
Can you provide a tcpdump for a period of time when those incident happens ?
Sadim

[thkim81]

Ok. I'll tcpdump when I figure out at problem.

[Eliott]

Check /tmpd/csta_*.log