Problem with "Loop in the forwarding numbers"

[mbessmann]

Hello,

at first: I´m sorry for my english.

I´ve a problem with the forwarding.
Problem is: when user 123 is speaking, all incoming calls should be forwarded to user 456. That´s no problem, I simply could set the option "Overflow busy to associate set". But if user 456 goes to lunch, he wants his telephone to be forwarded to User 123 with the option "Immediate forward". But then he gets the message "Feature rejected". If I try to make this setting in the telephone system over the console-mgr or OmniVista, I´ll get the errormessage "Forward Directory Number : Loop in the forwarding numbers".
Is it possible to tell the system to ignore the potential loop? We use the overflow on associate after 4 rings and there the system doesn´t refuse the potential loop!

And another problem is the function "Busy camp on". It works right für internal calls, but if a call comes from extern, the caller gets a busytone. What do I have to do to activate the "Busy camp on" for external calls?

Thanks in advance from Hamburg, Germany
Marco

[knightr1der]

first problem
create a ghost analogue set number 789, Then program a key on 123 to set supervise with ringing set 789. Then tell 456 to divert to 789 when he goes to lunch

next problem
loot at public network category of user and check setting for busy options

[vad]

about busy camp-on for external calls - public network cos "incoming DDI/NDDI hold on busy set."
About overflow from 123 and 456 (if both set have different incoming numbers) - create hunt group 789, allocate 123 and 456 in this group and manage overflow on busy from both set to HG 789.

[mbessmann]

Thanks for the ideas with the overflow. I´ll test them. But it would be a "great" task to realize them for 300 employees.

I thought, I´d set the options in the public network cos. I´ll check it.