OXO Release 7 with ACD - Calls with none DDI to ACD

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tomtom76
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Joined: 26 Apr 2009 05:05

OXO Release 7 with ACD - Calls with none DDI to ACD

Post by tomtom76 »

I have the following problem on a OXO Release 7 with ACD.

ACD works on dialing the main number + 10
So 0660 4711-10 and the call is in acd.
Now all calls to 0660 4711 should be directly routed to the ACD and not to the Attendand Group
How could i make this?

thank you very much
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tot3nkopf
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Re: OXO Release 7 with ACD - Calls with none DDI to ACD

Post by tot3nkopf »

In the same way you routed the +10 number.
selectt_DUP

Re: OXO Release 7 with ACD - Calls with none DDI to ACD

Post by selectt_DUP »

in the ACD configuration - line paramaters - "call ending in xyz" - send to group 1 of ACD.
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