LED flashing on set

[soenke]

I have a Set (4039) where the LED is flashing but there ist no callback or anything else. How can i clear the LED? I have make a callback to the Set and cleared it, but the LED is not going off. There is no Information in the List if i press the Message waiting Key.

Thank you for some ideas

[krzysioD]

Prefix for turning off the MWI (message wait indiaction, maybe a LED on UA, maybe something similar on analog set in hotel).
Don't know your system settings, but see that prefix in your Prefix Plan.
Some hint:
Number : #98
Prefix Meaning + Local Features
Local Features + Switch off Message LED

[soenke]

Prefix for turning off the MWI (message wait indiaction, maybe a LED on UA, maybe something similar on analog set in hotel).
Don't know your system settings, but see that prefix in your Prefix Plan.
Some hint:
Number : #98
Prefix Meaning + Local Features
Local Features + Switch off Message LED

Thank you, but with the prefix the MWI didn`t go out. We have a difficult configuration in the system with a Genesys Callcenter, a T-Server, a NICE callrecorder and stuff.
The MWI is going on if the agent is pressing a key for recording the call and is going off if the agent is pressing another key to stop the record. Sometimes the MWI is flashing allthough the agent had stop the record.

[cavagnaro]

Hum, but then if recording comes from Nice it is it who is not sending the commands correctly. Have you checked the Nice side?

[soenke]

Hum, but then if recording comes from Nice it is it who is not sending the commands correctly. Have you checked the Nice side?

No we didn`t but we are looking next days.