Update Auto Attendant Messge 4645

[Tom976]

Greetings All,
I wanted to update an AA message and remove an item.

If I go into OmniVista... voicemail / 1 / 4645 VM Automated Attendant

I see the list if extensions and I can modify the menu items.

How are you supposed to update the actual greeting??
For fun I dialed into the vm external extension, went into the correct VM box and then was prompted with two options.
1) record a greeting or 3) re-record the extension name. I didnt do option one as it currently has a greeting and didnt want to overwrite it or disable it.

I went into Eva_tools.... option 12 and 13 When I select either one of those, it doesnt do anything. Every other option seems to do it thing.

Hope some kind sole can point me into the correct direction!
Tom

[frank]

You can either re-record the GREETING which will change the message, or use Eva_tool / upload greeting

[Tom976]

When I go into the mailbox via dialing into it.... The greeting message can be recorded or I can re-record the announcement name.
To me, since it sees the announcement message as new (and one currently exists) something is odd.

If I go into Eva_tools and go to option 12 or 13, it doesnt go to the next menu item. Just doesnt do anything.
Any other selection on there from resetting a password, delete a mainbox etc all work normally.