T R U N K S T A T E HS

[DjeSan]

Hello, I hope you're doing well.

I am experiencing an issue with external calls to numbers starting with 011. When I try to make a call from my Alcatel 4039 office phone, it displays "Out of Service".

When I run the command trkstat -r 6 (the trunk that handles these calls), I get the following output:
trkstat -r 6

Wed Feb 19 13:37:07 WAT 2025
+==============================================================================+
| T R U N K S T A T E Trunk group number : 6 |
| Trunk group name : GAB TLC S |
| Number of Trunks : 21 |
+------------------------------------------------------------------------------+
| Index : 1 2 3 4 5 6 7 8 9 10 11 12 13 |
| Neqt : 655 1018 1017 1016 1015 1014 1013 1012 1011 656 379 654 653 |
| State : hs hs hs hs hs hs hs hs hs hs hs hs hs |
+------------------------------------------------------------------------------+
| Index : 14 15 16 17 18 19 20 21 |
| Neqt : 652 651 650 649 383 382 381 380 |
| State : hs hs hs hs hs hs hs hs |
+------------------------------------------------------------------------------+
| F: Free | B: Busy | Ct: busy Comp trunk | Cl: busy Comp link |
| WB: Busy Without B Channel| Cr: busy Comp trunk for RLIO inter-ACT link |
| WBD: Data Transparency without chan.| WBM: Modem transparency without chan. |
| D: Data Transparency | M: Modem transparency |
+------------------------------------------------------------------------------+

When I run the command **trkvisu 6**, here is the result :

trkvisu 6

Wed Feb 19 13:46:55 WAT 2025


local TG ;

****************** data in Trunk_Group structure ****************

******** data REMOTE TRUNK
TrunkName = GAB TLC S
discrLogId = 0 ton_a_used = 0 em_repfix = 0
privLine = 0 reservop = 0 reserauto = 0
Trunksearchs = 0 ftranscom = 0 frondier = 0
typTrunk : (1) => BCATAXE
Next_Trunk = -1 nbdigitsem = 0 tab_proto = -1
node_number = 0
network_number = 15
trunk_reg_sig = 0
cat_restrictionService_in = 10, cat_restrictionService_out = 10
Priority ===> Level= 0, Mode= 0, Preemption= 0
mpt1343 = 0, callbackTrunkbusy = 1 rerouting = 0

******** data Link
cat_signa = 255 ch_channelb = 0 network_mode = 0
+--------------------------------------------------------------------------------------------
| NEW ocupjonc
+--------------------------------------------------------------------------------------------
| i = 0, min = 0, max = 1465
| last it used = 0, nbr_trunk_created = 0
| nbr_trunk_busy : start = 21 arrived = 0 mixed = 21
+--------------------------------------------------------------------------------------------
| outservice | res | Busy | nulog |trans|neqtdyn|E64 RN64 EN64| OVPN | neqph | adr
+--------------------------------------------------------------------------------------------
| OUTOFSERVICE | no | DEP | 169 | 0 | 655 | 1 0 0 | 0 | 655 |1-5-6-0
| OUTOFSERVICE | no | DEP | 178 | 0 | 1018 | 1 0 0 | 0 | 1018 |1-18-7-0
| OUTOFSERVICE | no | DEP | 177 | 0 | 1017 | 1 0 0 | 0 | 1017 |1-18-6-0
| OUTOFSERVICE | no | DEP | 176 | 0 | 1016 | 1 0 0 | 0 | 1016 |1-18-5-0
| OUTOFSERVICE | no | DEP | 175 | 0 | 1015 | 1 0 0 | 0 | 1015 |1-18-4-0
| OUTOFSERVICE | no | DEP | 174 | 0 | 1014 | 1 0 0 | 0 | 1014 |1-18-3-0
| OUTOFSERVICE | no | DEP | 173 | 0 | 1013 | 1 0 0 | 0 | 1013 |1-18-2-0
| OUTOFSERVICE | no | DEP | 172 | 0 | 1012 | 1 0 0 | 0 | 1012 |1-18-1-0
| OUTOFSERVICE | no | DEP | 171 | 0 | 1011 | 1 0 0 | 0 | 1011 |1-18-0-0
| OUTOFSERVICE | no | DEP | 170 | 0 | 656 | 1 0 0 | 0 | 656 |1-5-7-0
| OUTOFSERVICE | no | DEP | 158 | 0 | 379 | 1 0 0 | 0 | 379 |0-18-3-0
| OUTOFSERVICE | no | DEP | 168 | 0 | 654 | 1 0 0 | 0 | 654 |1-5-5-0
| OUTOFSERVICE | no | DEP | 167 | 0 | 653 | 1 0 0 | 0 | 653 |1-5-4-0
| OUTOFSERVICE | no | DEP | 166 | 0 | 652 | 1 0 0 | 0 | 652 |1-5-3-0
| OUTOFSERVICE | no | DEP | 165 | 0 | 651 | 1 0 0 | 0 | 651 |1-5-2-0
| OUTOFSERVICE | no | DEP | 164 | 0 | 650 | 1 0 0 | 0 | 650 |1-5-1-0
| OUTOFSERVICE | no | DEP | 163 | 0 | 649 | 1 0 0 | 0 | 649 |1-5-0-0
| OUTOFSERVICE | no | DEP | 162 | 0 | 383 | 1 0 0 | 0 | 383 |0-18-7-0
| OUTOFSERVICE | no | DEP | 161 | 0 | 382 | 1 0 0 | 0 | 382 |0-18-6-0
| OUTOFSERVICE | no | DEP | 160 | 0 | 381 | 1 0 0 | 0 | 381 |0-18-5-0
| OUTOFSERVICE | no | DEP | 159 | 0 | 380 | 1 0 0 | 0 | 380 |0-18-4-0
+--------------------------------------------------------------------------------------------
+-----------------------------------------------+
| CallRestrictionService | neqt_dcom_ass | Prio |
+-----------------------------------------------+
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
| 10 | -1 | 0 |
+-----------------------------------------------+

index_max = 1465 ; nbjonc = 21
cristal = 0 1 2 3 4 5 6 7 8 9 10 11
LastTrunkused = 0 0 0 0 0 0 0 0 0 0 0 0
cristal = 12 13 14 15 16 17 18 19
LastTrunkused = 0 0 0 0 0 0 0 0
LastTrunkUsed common = 8 idx_rfo = 0 channel_reserv = 0
dert0_used = 0 dert0mixt_used = 0 dert0wo_used = 0

******** data TRUNK_LOCAL
a_paying = 0 Trunkdisa = 0 itpermnt = 1 trans_num = 0
tr_q23 = 0 reach_boss = 0 secretcode = 0 ach_film = 1
accesscode = 0 gp_d_Hold = 0 categ_ptt = 0 blf etat = 1
entity_nr = 1 nb_digit_used = 4 Trunkdissu = 0 dto_about = 0
reused_channelb = 0 number_to_be_added : .
mode_ddi = 0 refptt = / / nbchminp = 0
x25used = 0
vpnRate = 50 vpnCostLimit = 0 immTrkForVpn = 1
businessPercent = 0 nbACDCall = 0 tax_nds = 0
send_prog = 1 ip_qual_prof = Profile #1
t2spec = S_NORMAL d_channel_hyb = 0

"When I perform an **rstcpl** on cards **1-5**, **1-18**, and **0-18**, which are **NDDI** and **NDDI2** cards, their status changes from **"HS"** to **"F"**. However, when I try to make a call, the status suddenly changes from **"F"** → **"B"** → **"HS"**, and no calls go through.

Does anyone have a possible solution?"

[haroun]

analog line check teh line , put a standard analog set at the patch panel and check if there's a dial tone from the telco