Voice Guides

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ann_wenn
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Joined: 06 Jun 2023 11:03

Voice Guides

Post by ann_wenn »

Hi ,
I have to work on an oxe r11 and omnivista 8770.
The association in which would like to put a welcome message when the structure is open.
I know how to create the dynamic message and assign it tu a number but I don't know where to select it as the greeting (oxe or omnivista).
Thank you for your help
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frank
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Re: Voice Guides

Post by frank »

Is this a call center or auto attendant?
what country are you located in?
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vad
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Re: Voice Guides

Post by vad »

Or Incoming Call Greeting Guide.
ann_wenn
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Re: Voice Guides

Post by ann_wenn »

Thank you for your answers.
This is a classic standard and I am in France.
This is an incoming call guide that I want to set up.
I know how to create the file, upload it and update the database. But I don't know where to link the file to the call guide.
Have a good.
vad
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Re: Voice Guides

Post by vad »

Translator/ Prefix plan - create Incoming Call Greeting Guide prefix
System/ Incoming Call Greeting Guide - create Incoming Call Greeting Guide - Voice Guide number, timer and routing directory number.
Route incoming call to Incoming Call Greeting Guide (NPD/DID).
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