OXE : Can 1 user belong to several Hunt Groups ?

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antopic
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OXE : Can 1 user belong to several Hunt Groups ?

Post by antopic »

Hi all
I am told by my ALCATEL administrator that 1 user cannot belong to several HG on latest OXE.
He says it is an ALCATEL OXE limitation. : one user can only be in one Hunt Group.
Do you believe this ?
If yes this is a huge limitation of the new PABX we are currently installing, compared to the previous one.
Tell me.
Regards.
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frank
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Re: OXE : Can 1 user belong to several Hunt Groups ?

Post by frank »

hi
It is true. System Documentation mention "A set may not belong to more than one hunt group"
A work around would be to use MLA.
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antopic
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Re: OXE : Can 1 user belong to several Hunt Groups ?

Post by antopic »

Hi Frank,
Thank you very much for this quick answer. I am so disapointed. But I know this limitation is real (whereas unbelievable).
Let's use the Multi-Lines workarounds (ALCATEL is so prehistoric ! )
1 more thing : where can I find latest OXE System documentation ?
Regards.
vad
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Re: OXE : Can 1 user belong to several Hunt Groups ?

Post by vad »

antopic wrote: 21 Aug 2024 10:16 Hi Frank,
Thank you very much for this quick answer. I am so disapointed. But I know this limitation is real (whereas unbelievable).
Let's use the Multi-Lines workarounds (ALCATEL is so prehistoric ! )
1 more thing : where can I find latest OXE System documentation ?
Regards.
https://www.alcatelunleashed.com/viewtopic.php?t=24378
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frank
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Re: OXE : Can 1 user belong to several Hunt Groups ?

Post by frank »

Which reminds me. I need to add R100.1 and R101
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oldboy
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Re: OXE : Can 1 user belong to several Hunt Groups ?

Post by oldboy »

Why would you want to be a member of more than 1 hunt groups, Use MLA as Frank said, Use Virtual Analog Supervision, use a mini Contact center with PG's being able to answer from different number.

Few options!!
"Be aware ask a stupid question without at least trying to find the answer first you may get a stupid answer....."
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