Incoming call problem with Cisco 8851 phone

[ianiovski]

Hello, I have a problem with incoming calls with the Cisco 8851 phone in question with third-party multi-platform firmware. With outgoing calls from the phone everything works normally, but with incoming calls it does not work. I tried the same phone on CUCM also as a third party and everything works normally, however with Alcatel the exchange does not work. Can you guide me where to look for the problem?

[haroun]

Hi,can you past a motortrace for that case

[ianiovski]

What do you mean motortrace, can you give me some more information?

[haroun]

call debug in oxe
type this two command
motrotrace 3
traced
reproduce the scenario and past the results here