SIP user did not connect to the redundant CPU went it is in main role.

[aflores]

Hello all. Hope all you are fine.

System OXE R.10 with extrange situation behavior.

System with redundancy.

CPU are Applyance Servers.

All phone are SIP users, Phone Model 4018_EE. Almost 1000 users configured about 900 registered.


Issue:

Crystal 0 :

+-------------------------------------------------------------------+
| Cr | cpl| cpl type | hw type | cpl state | coupler ID |
|----|----|------------|-----------|--------------|-----------------|
| 0 | 6 | App. Server|---------- | IN SERVICE | BAD PCMS CODE | (named: tseniat_06)
| 0 | 10 | App. Server|---------- | IN SERVICE | BAD PCMS CODE | (named: tseniat_10)
+-------------------------------------------------------------------+


When cpu named: tseniat_06 is in role Main averthing works fine, no trouble.

When cpu named: tseniat_10 is in role Main any phone can connect to the server, on ecreen appears "NOT CONNECTED"

If the cpu named: tseniat_06 takets control again (role main) everything works fine again.

I have attached some infomation just in case will be helpfull. There is an sipconfig file for exmaple.

Regars.

AFlores

[haroun]

Hi Aflores
can u share the netadmin of tseniat_10

[fery_s]

check that both CPU have the same role IP address and use this IP as your proxy server

[aflores]

Hello.

Here it is the netadmin of tseniat_10:
-----------------------------------------------------
telnet 10.159.183.53
Trying 10.159.183.53...

Connected to 10.159.183.53.

Escape character is '^]'.


Welcome to tseniat_10
Alcatel-Lucent OmniPCX Enterprise

login: mtcl
Password:
Last login: Tue May 4 20:05:34 from 10.156.81.81

Alcatel-Lucent OmniPCX Enterprise
standard installation last performed: 25-Jan-2011 03:32:56


There is a disk dump on /dev/crashdump, date: 2012/06/25 12:41:43

# The role of the CPU is STAND-BY
Application software identity

R10.0-j1.410-34-c-ve-c0

Business identification: R10.0

Release:
DELIVERY j1.410
Patch identification: 34
Dynamic patch identification: c

Country: ve
Cpu: c0

ACD VERSION
release : 8
bug_fixing : 1
protocol_id : 90
version_dy_hr_stat : 11

(40)tseniat_10> role
STAND-BY
(40)tseniat_10>
(40)tseniat_10>
(40)tseniat_10> netadmin -m

Alcatel-Lucent e-Mediate IP Network Administration
==================================================

1. 'Installation'
2. 'Show current configuration'
3. 'Local Ethernet interface'
4. 'CPU redundancy'
5. 'Role addressing'
6. 'Serial links (PPP)'
7. 'Tunnel'
8. 'Routing'
9. 'Host names and addresses'
10. 'Copy setup'
11. 'Security'
12. 'DHCP configuration'
13. 'SNMP configuration'
14. 'VLan configuration'
15. 'Node configuration'
16. 'Ethernet redundancy'
17. 'History of last actions'
18. 'Apply modifications'
0. 'Quit'

[aflores]

(40)tseniat_10> netadmin -m

Alcatel-Lucent e-Mediate IP Network Administration
==================================================

1. 'Installation'
2. 'Show current configuration'
3. 'Local Ethernet interface'
4. 'CPU redundancy'
5. 'Role addressing'
6. 'Serial links (PPP)'
7. 'Tunnel'
8. 'Routing'
9. 'Host names and addresses'
10. 'Copy setup'
11. 'Security'
12. 'DHCP configuration'
13. 'SNMP configuration'
14. 'VLan configuration'
15. 'Node configuration'
16. 'Ethernet redundancy'
17. 'History of last actions'
18. 'Apply modifications'
0. 'Quit'

What is your choice ? 2

Your system has the private network number 0 and the site number 40.
Private IP addressing space: no
Restricted internet accesses: no
Accept ICMP redirect: no
Low dynamic ports range configuration : 10000 - 10499

There is no VLan configuration. No frame will be 802.1q-tagged.
node name : nodo40
internal name resolver activated : no


Ethernet interface setup
========================

Netmask : 255.255.248.0

==============================================================================
| Machine type | Local interface | Name | Address |
==============================================================================
| local | Ethernet | tseniat_10 | 10.159.183.53 |
| local main | Ethernet | main | 10.159.183.51 |
| router | Ethernet | router | 10.159.176.1 |
| local | IP/X25 tunnel | x000040_tun | 172.30.253.40 |
==============================================================================


<return> to continue.

CPU redundancy setup
====================

Netmask : 255.255.248.0

==============================================================================
| Machine type | Local interface | Name | Address |
==============================================================================
| local | Ethernet | tseniat_06 | 10.159.183.52 |
| local main | Ethernet | main | 10.159.183.51 |
==============================================================================


<return> to continue.

Alcatel-Lucent e-Mediate IP Network Administration
==================================================

1. 'Installation'
2. 'Show current configuration'
3. 'Local Ethernet interface'
4. 'CPU redundancy'
5. 'Role addressing'
6. 'Serial links (PPP)'
7. 'Tunnel'
8. 'Routing'
9. 'Host names and addresses'
10. 'Copy setup'
11. 'Security'
12. 'DHCP configuration'
13. 'SNMP configuration'
14. 'VLan configuration'
15. 'Node configuration'
16. 'Ethernet redundancy'
17. 'History of last actions'
18. 'Apply modifications'
0. 'Quit'

What is your choice ? 00
(40)tseniat_10>
(40)tseniat_10>
(

[haroun]

it is correct
can u ping from tseniat_10 to any sipphone?
is only the dispaly or phone are realy not connected because i read "When cpu named: tseniat_10 is in role Main any phone can connect to the server"
what about if u add @ip adress of the proxy2_addr on sip-conf file (no sense i know x-D)

[aflores]

Hello.

It is on the display and also, there is no comunication at all internals or externals.

Result of ping from tseniat_10 in standby role

(40)tseniat_10> role
STAND-BY
(40)tseniat_10> r ping 10.159.241.25
PING 10.159.241.25 (10.159.241.25): 56 octets data
64 octets from 10.159.241.25: icmp_seq=0 ttl=63 time=15.6 ms
64 octets from 10.159.241.25: icmp_seq=1 ttl=63 time=2.0 ms
64 octets from 10.159.241.25: icmp_seq=2 ttl=63 time=2.0 ms
64 octets from 10.159.241.25: icmp_seq=3 ttl=63 time=2.0 ms
64 octets from 10.159.241.25: icmp_seq=4 ttl=63 time=2.0 ms

--- 10.159.241.25 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 2.0/4.7/15.6 ms
(40)tseniat_10>
(40)tseniat_10>
(40)tseniat_10> ping 10.159.225.20 (10.159.225.20): 56 octets data
64 octets from 10.159.225.20: icmp_seq=0 ttl=63 time=0.7 ms
64 octets from 10.159.225.20: icmp_seq=1 ttl=63 time=0.8 ms
64 octets from 10.159.225.20: icmp_seq=2 ttl=63 time=0.8 ms
64 octets from 10.159.225.20: icmp_seq=3 ttl=63 time=0.8 ms
64 octets from 10.159.225.20: icmp_seq=4 ttl=63 time=0.8 ms

--- 10.159.225.20 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.7/0.7/0.8 ms
(40)tseniat_10>
(40)tseniat_10>
(40)tseniat_10> exit

[haroun]

what about if u add @ip adress of the proxy2_addr =proxy_addr on sip-conf file , try it with one phone if possible without distrubting that huge amount of users (close time)

[aflores]

Did you mean?:

proxy2_addr=10.159.183.51
proxy2_port = 5060
registrar2_addr=10.159.183.51
registrar2_port = 5060
outbound_proxy_addr=
outbound_proxy_port=

I will try to do the test asap and let you know the result.

thanks

[haroun]

yep that's what i meant ok good luck