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OXE user gives the voice prompt not authorised when dialing the Ext. VM number

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mustafa.ahmad
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Posts: 253
Joined: 27 May 2010 03:23

OXE user gives the voice prompt not authorised when dialing the Ext. VM number

Post by mustafa.ahmad »

We have OXE and ICS messaging , previously it was working fine.

Now, when the OX E user dials the external VM dir number , it gives the prompt , the number dialed is not authorised.

In SIP traces , the call fails giving global failure.
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mustafa.ahmad
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Posts: 253
Joined: 27 May 2010 03:23

Re: OXE user gives the voice prompt not authorised when dialing the Ext. VM number

Post by mustafa.ahmad »

If anybody can share the steps to configure the ICS 8440 as External VM to OXE users, that will also be helpful.
I will try to check and isolate the problem .
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