4019 in Auto-answer mode

[Stelcom66]

It's probably a simple and obvious thing to some on here - but I don't work on the OXO a lot. We've got a customer that says the 4019 phone's speaker activates when called instead of ringing. I know with an 8029 and 8039 the mute key is pressed to activate auto-answer mode, and it's lit to indicate that. The customer said the mute light is lit, when pressing it, the light stays on and the phone is still in auto-answer.

We turned on an OXO we have in the shop and connected a 4019 phone. Pressing mute would not do anything. The only way to activate any type of auto-answer was in Settings then something with the headset option. The 4019 would auto answer, but no audio through the speaker. I wonder if someone may have swapped an 8029 for a 4019? I'll look again in the user guide for more information about this, couldn't find anything so far.

[Stelcom66]

Back in the shop we can simulate this. We plugged in an 8029 into the 4019's port and pressed the mute key, which is now lit. If we call the 4019, it's answered on the speaker. We can't turn the feature off on the 4019 by pressing the mute key. If we swap phones, temporarily having the 8029 in the 4019's port - pressing the mute key will deactivate auto-answer.