Alcatel Unleashed

i spend two days in configuration of global greetings but i fail in the same please help me how to configure the global greetings step by step i have three trunk lines in my system and music file proper format and code

What you did and what you failed on? What is the error?
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all the setting up my myself with the help of the my friend on the telephonic support so it's difficult to describe all processes so my request is please you give me steps how to configure the same (customer need is only play a message and then after calls are automatically transfer to the attendant) so help us to give proper satisfaction to our valuable customer ............