Overflow on SIP trunk if no answer

[Joris06]

Hi,

I try to do a simple thing, and I fail !
I have an user (ext 6042), with a voicemail overflow. I want to overflow on an IVR (ext 6188), hosted on an Asterisk IPBX. The Asterisk IPBX is connected to my OXE with a SIP trunk, and this SIP trunk works well.

So in my user's settings, I've tried to replace, in the "associated set" field, my voicemail number (3333) by the extension of my IVR on Asterisk machine (6188).

The number 6188 works perfectly, as everything starting with "61" is redirected on my trunk. However, 6188 is not a set number.

But it doesn't work, as my calls are no longer overflowing, they ring forever.

I think it's because the extension number of my IVR is not a set number, but I'm not sure. And more important, I don't have a clue about the good way to do what I want to do...

So, if somebody knows and could help me, I will be grateful to him.

Thank you.

Joris

[cavagnaro]

Maybe set as External Voice Mail SIP??

[vad]

Ok, for 6042 you declare:
- associated number 6188
- check item "overflow to associated"

But what is 6188 in your PABX? Speed dial 6188 or Speed dial 61.
May be you need to declare 6188 like Network number, network number=network from SIP TG, node/TG number=SIP TG number?

[Joris06]

Thank you for your replies

I don't have an "overflow to associated" in my user's settings, but I have "overflow on no answer", and "overflow on busy", and both are set to yes.
It works well if the associated number is the voicemail number.

I can't set my IVR as an external voicemail, I think, because my user need to keep access to his voicemail. I just want the calls to overflow to my IVR number, just as if they overflow to a mobile phone number, for example.

61 is not a speed dial, it's a prefix (Translator -> Prefix, but I'm not sure of the term "prefix", as my OXE is in french, which is a real pain...).
So, it's set as a "forwarding number", or maybe "routing number" ("Numéro d'acheminement" in french).

How do I create a network number ?

Joris

[vad]

If 61 = routing number prefix, another network, SIP TG number - it's Ok.
If user use forward to 6188 (forward on no answer) instead of overflow - forward works or not?

[Joris06]

Yes, if I call the 6042, then I manually transfer to 6188, it works.

PS : I figured out how to set mgr in english, it's way easier like that

[haroun]

i see that you have found how to set the language good
mgr -l GEA0
can you past the user features COS?

[Joris06]

Is that what you call user features COS (Categories -> Phone facilities category) ?

Code: Select all

  │                  Immediate forward : 1                                     │
  │          Immediate forward on busy : 1                                     │
  │                Forward on no reply : 1                                     │
  │        Forward on busy or no reply : 1                                     │
  │               Forward cancellation : 1                                     │
  │        Forward cancel.by destinat. : 1                                     │
  │       Overfl.no reply on associate : 1                                     │
  │         Cancel Overfl.on associate : 1                                     │
  │                     Set group exit : 1                                     │
  │                    Set group entry : 1                                     │
  │           Protection against beeps : 0                                     │
  │                            PadLock : 1                                     │
  │                    Auto-Allocation : 1                                     │
  │                       Substitution : 0                                     │
  │              Password modification : 1                                     │
  │             Charging meter readout : 0                                     │
  │                     Do not disturb : 0                                     │
  │              Set Out/In of Service : 0                                     │
  │       Associated Direct. No modif. : 1                                     │
  │                     Remote forward : 1                                     │
  │              Cancel Remote forward : 1                                     │
  │                             Unused : 1                                     │
  │        Canc.auto.call back on busy : 1                                     │
  │          Personal directory Progr. : 1                                     │
  │             Personal Directory Use : 1                                     │
  │                           Language : 1                                     │
  │             Contrast programmation : 1                                     │
  │                 Alarm Consultation : 1                                     │
  │                    Camp On Control : 1                                     │
  │           Overfl.busy to assoc.set : 1                                     │
  │       Overf.busy/no repl.assoc.set : 1                                     │
  │              Voice Guide Listening : 1                                     │
  │                Suite Don't Disturb : 1                                     │
  │                         No Ringing : 1                                     │
  │          Tandem : Absent Secretary : 1                                     │
  │      Tandem : Filtering activation : 1                                     │
  │      Force Set Type Identification : 1                                     │
  │             Privilege substitution : 1                                     │
  │        Ubiquity Mobile Programming : 1                                     │
  │                 Ubiquity Assistant : 1                                     │
  │           Overfl.busy to assoc.set : 1                                     │
  │       Overf.busy/no repl.assoc.set : 1                                     │
  │              Voice Guide Listening : 1                                     │
  │                Suite Don't Disturb : 1                                     │
  │                         No Ringing : 1                                     │
  │          Tandem : Absent Secretary : 1                                     │
  │      Tandem : Filtering activation : 1                                     │
  │      Force Set Type Identification : 1                                     │
  │             Privilege substitution : 1                                     │
  │        Ubiquity Mobile Programming : 1                                     │
  │                 Ubiquity Assistant : 1                                     │
  │        Remote Extension Activation : 1                                     │
  │      Remote Extension Deactivation : 1                                     │
  │            Desk Sharing Over Logon : 1                                     │
  │                Desk Sharing Logoff : 1                                     │
  │                           Call Log : 1 

[haroun]

YES IT's
i see overfolow to assoct is ok
what about ByPass on forwarding (under rights)?
and default overflow type /adresse unde (abbv area)?

[haroun]

btw if the caller to IVR is external one see cnx cos compatibility between external trunk (5 in normal case)of the caller and ivr sipTrunk ( =31) to see if transit is allowed