TG seizure issue when external call forward

[azamated]

Hello

Facing an issue with TG seizure in case of external CFW.
two different providers with two different PRIs and TGs

user1 - entity 1 - Trunk gorup ID - 1
user2 - entity 2 - Trunk gorup ID - 2

User2 sets external CFW to mobile, user1 calls to user2. In ARS we have : Trunk gorup source - ENTITY, means depence of user's entity the system will choose the right TG. So when users1 is forwarded to user2's mobile it should go through TG-1, but system seizures TG-2.

Who can clarify is it working like that? or it can be fixed

Thnaks

[Konstantinos.E]

hi

It should be like that if you set the ars right with entity discriminator.
An easy way is to make a speed dial prefix to translate a call forward with a trunk size and after you dial the Number you want.

[azamated]

Sorry I guess my previous explanation was not clear. I am talking about trunk group source - ENTITY in ARS
In case of call forward immediate the Trunk group id is taken from called user's entity, but should be from calling user's entity.

[haroun]

if the call is forwarded ,in the reality is the destination of the cfw whome will make the call so in your case user2 .
if i call a forwaded user my call is internal but if to reach destination his extension will dial the final destination so system takes tg of the entity of fwd user

[haroun]

or there is a system parameter and check with you providers if it s possible if user(did ) is forwarded call should not come to your pcx and must be proceded in the PSTN network-directly from carrier to carrier.

[azamated]

which system parameter?