IP-Phone 4028 EE Keypad (Alphabet) Is Not Working

Post Reply
Onyebuchim

IP-Phone 4028 EE Keypad (Alphabet) Is Not Working

Post by Onyebuchim »

The keypad (Alphabet keys to dial by name) of my IP-Touch 4028 EE set suddenly stopped working. It does not respond when pressed except for the dial keys. Other 4028 EE sets are also affected with this problem.

Please is this a hardware failure? How can it be fixed.

Thanks
Top
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7013
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:
Contact cavagnaro

Re: IP-Phone 4028 EE Keypad (Alphabet) Is Not Working

Post by cavagnaro »

You sure that the dial by name feature is enabled?
If it is then apply for warranty if still under it. Otherwise you will have to send it to a tech
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Top
vad
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3851
Joined: 23 Sep 2004 06:47

Re: IP-Phone 4028 EE Keypad (Alphabet) Is Not Working

Post by vad »

At first - check in user parameters - keyboard and dial by name and text msg - declared.
Top
Post Reply

Return to “ipTouch (40x8) issues and tricks”