USER Parameter Hang/Slow Response

[jonnel_ponesto]

Hi,

I'm checking one of our customer installed base using OXE Crystal, there are reported issue and also I confirmed that when I do an ALL INSTANCE in USER Parameter I get slow response from OXE. I waited for more than 3 minutes when it suddenly displayed all extensions.

I tried to check the incvisu and I found this error: 19/02/14 11:28:54 000001M|---/--/-/---|=2:2677=Maoagent : Exception 11, operatio
n GET, object SUBSCRIBER, PC = 0x08448f44.

Also we found out that the Omni Vista cannot sycnchronized with OXE anymore.

Anu possible reason this is happening?

Thanks in advance.

Jonnel

[cavagnaro]

HD ? CPU is OK based on customer installed base? Meaning... He may have increased users and so but never the CPU.
Check DB consistency

[jonnel_ponesto]

Hi Cavagnaro,

Appreciate the reply, we downloaded the mao file from site and have it simulated in our lab. we'll consider also the DB consistency.

Thanks,

Jonnel

[frank]

I would first do a backup.

Then check the database:
cdmao
checkdb

Rebuild the database and dictionary:
cdmao
fichges -force_recover_dico

Then do a full CPU duplication, and a double bascule.

Before you do anything, clear the backtraces with
increset
5

then do the manipulation again.
do excvisu after, and see if you have a backtrace.

if you do, then you are entitled to open a case with Alcatel-Lucent

[jonnel_ponesto]

Hi Frank,

Appreciate your inputs I'll check this procedure and get back to you.

For now we cannot open a case to ALU because customer's OXE has an expired SMS. Sales team is negotiating the SPS offer to the client.

Regards,

Jonnel

[jonnel_ponesto]

Hi Frank,

Unfortunately I'm still having the issue. We will just reload an old backup and restore it onsite.

Thank you,

Jonnel

[frank]

Hi ,

You can still open a case with ALU if you have a certified engineer, and if the release is supported.