Redirect to External

[SimonK]

Hello,

I am trying to create a button on a Alcatel-Lucent 4020 Device to redirect all incoming calls to an external cellphone number. I know how to define the the redirection with "91", but how to I redirect externally and not to an internal Number?

I am using the Omnivista 4760 Software.

Thank you

[tot3nkopf]

Define it as immediate fwd prefix + external line seizure (TG or ARS seizure) + ext number

[SimonK]

thank you for your quick reply. so the content of the field shoud be "91#0174xxxxxxx"? Whereby "#" is the external line seizure? This doesn't work for me. Upon pressing the button, I receive "not available".

[cavagnaro]

Check you can do same dialing manually from the set before doing the transfer

[SimonK]

No I can not. I can dial 91 for the redirection, but then I have to dial "#" for an outside line and receive "Not Available" (Merkmal nicht Verfügbar).

[haroun]

some class of service to manage
the set 40250 should have right to call external
manger also external frowarding class under user
on the set feature cos the right forward to external Nbr=1
right pcx call follow extern forwarding=1

[SimonK]

Hello Haroun,

i am sorry, I am not an expert on this subject. To clarify, I have assigned the set 4020 to a category that includes the permission to redirect to external. I think that is what you mean by your second and third sentence. However, I do not undersatnd your last two sentences, would you be able to clarify those for me? Thank you in advance.

[cavagnaro]

Why #? What is the meaning of that prefix on your PBX?

[SimonK]

The prefix "#" is required to dial an external telefonnumber. (Amt in German)

[cavagnaro]

What I mean is, in your PBX translator prefix plan, what does # means?