OmniPCX Recording - Silent monitoring not working

[Jacob87]

Hello all,

I've been trying out this application, seems pretty good and easy to use. But there's always a catch ain't it .

All is working fine except the silent monitoring, I just can't get it working. I click on the live call and all it does is, pops out the gif for streaming and I can't hear anything.

If you have any experience with this problem pls help.

Thx in advance for any idea.

[krzysioD]

You mean alcatel omnirecord et all?
Pls give version of pbx, patchlevel and version of omnipcx record (tdm or ip?)

[Jacob87]

I don't have a problem with the whole thing, just the Silent monitoring feature, which the agents in Recording use.

I use OXE R9.0 patch50a and I tried lots of versions of Recording now at 2.1.0.15. I'm trying it for IP calls only (IPDR).

[krzysioD]

Hm any incidents on pbx? capture csta dialog on pbx?

[prasanna_s3]

this record will happen through G711 , could please change and check the user compressor

[Jacob87]

No incidents, because recording works fine I can play the calls after they're completed, I just can't listen to them live in silent monitoring.

I can see csta dialog fine in audit log from the recording, don't know how to check it on pbx.

I don't think there's a problem with the PBX, because as I said the calls are recorded. Does the silent monitoring work fine for you ?

[Jacob87]

I think i finally understand this silent monitoring should stream the call straight from the pbx and not from the Recording server.

Is that so ?

[Jacob87]

Got it working, you were right it was the G711 after I configured it without compression it started working.

Thanks a lot for help. Both of you

[prasanna_s3]

Thanks

[poposami]

I want to test the pcxrecord ,but the OPS has lock 130 set to 1.Whereas the document say lock 130 be 2.
Maybe because of that I dont see any recording in the search result.
Could anyone provide a working ops to complete the test.
Moreover,How to monitor the recording when log as admin?
Thanks