Wrong Type Noe Set

[ray_III]

13/09/10 09:38:08 000001M|001/00/0/019|=4:0386=Sig. on IP set: No response from de set 74:4b:8c:2b:e2:b6,1009
13/09/10 09:38:14 000001M|001/00/0/019|=4:0385=Init of IP set: Wrong type of NOE set 74:4b:8c:2b:e2:b6,1009

why incident as shown above (WRONG TYPE OF SET)is always shown on OXE real time incident logs?, I had checked incident number 0385 and it says "verify the type of the set declared by mgr";

here my configuration of set 1009

Set type: IP touch 4068
ACD + Agent

this incident logs happen to all agent logon ID's not particular to 1009

Thanks,

[Eliott]

What type of set is the ACD authorized phone set?

[ray_III]

same type of set IP touch 4068

[Eliott]

And the real phone is an 4068? Strange.

[ray_III]

4068 actually is an ip desktop softphone.

[nperalta]

Hi look this. !!

(101)udec_hp1> incinfo GEA 0385

Decompressing /tmpd/incid_GEA.txt

INCIDENT NUMBER: 385
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3Terminal
EVENT TYPE: EquipmentAlarm (4)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Warning

" Init of IP set: Wrong type of NOE set P1"
"P1 : Ethernet Address"
"P2 : Set number if possible or IP adress"
"Incident Format : P1,P2"
"Wrong type of NOE set "
"no reaction of the system"
"verify the type of the set declared by mgr";

[Eliott]

4068 actually is an ip desktop softphone.

The phone works? (The parameter IP-Softphone Emulation is set?)

[ray_III]

Phone works and IP-Softphone Emulation is also set : TRUE

[Eliott]

Strange, the issue doesn't mean anything to me.

[KIKA]

Hi everyone,

I've had this same problem this days, with this incidents in common.

All this extensions are Softphone, they are created like 4068 and has the emulation in YES-

=4:0389=Sig. on IP set: set demand a reset 1e:b1:25:2a:e5:58,4968
=4:0385=Init of IP set: Wrong type of NOE set 1e:b1:25:2a:e5:58,4968
=3:0386=Sig. on IP set: No response from de set 00:80:9f:ba:11:39,4741
=4:0426=IPTOUCH terminal reset 13,00:80:9f:ba:11:39,4741

They are ProACD and Agents, and actually the user has to do a re-register of the phone after that.
It happens with much more extensions.

Has somebody find any solution to this resets?


Regards,


ERICA