Cannot access line after programming call distribution

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sam6518
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Joined: 08 Feb 2010 23:02

Cannot access line after programming call distribution

Post by sam6518 »

Greetings,

I have OXO with 7.1 installed at a residence.

I recently programmed the only external access's Call Distribution to a number defined in the Public Numbering plan, which I route to a Hunt group to ring all the phones. This works ok.

The problem I get now is I cannot access that line after routing to this number. The display will show "TrGp 9 is busy".

It seems like assigning the line to call distribution reserves that line for incoming calls or something.

For now, I remove the call distribution programming, and it fixes the issue, but now I cannot ring more than 8 phones setup in the Attendant group table. Is there a way to have both call distribution, and access to the only line they have?

thanks in advance.

sam
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