Auto attendant not picking up

siptech · Post by **siptech** » 04 Jul 2010 22:53

I have a OXO R7.1 that one day the Auto Attendant stopped working and just rang the attendant phone.

I have checked that it is not in night mode and the VMU is on. Anything else I should check?

Any idea on how this happened, I am the only administrator on this PBX. Should I lola or reset the database just to be safe?

aflores · Post by **aflores** » 05 Jul 2010 15:47

Hi. Some time ago it happens to me. I dont know why but all the Voice mails ports was out of service. So I change to in service and has not happens any more so check the ports status under subcribers / base station list.

regards.

AFlores

siptech · Post by **siptech** » 05 Jul 2010 16:08

Whats weird is that the AA was picking up without a virtual extension forwarding to the VMU.

I create a virtual extension "34" which will goto the AA. I am using analogue trunks so I dont know what the public number would be.

How to I revert to the previous functionality of all calls being answered by the AA without the hassle of a virtual extension?

siptech · Post by **siptech** » 11 Jul 2010 19:23

Does anyone know the missing link to get the auto attendant working again? Dialing 33 gets me to the auto attendant. I have analogue trunks with no public number, what do I enter for the call dist. in the trunk configuration?

aflores · Post by **aflores** » 11 Jul 2010 21:26

1) Do not place any number at the Call distribution. Doing this, it means that the incoming calls will ring at the Attendant Group.
2) At the attendant group, you have to add, all the working voice mail ports.

When I say working ports, I mean licensed ports.
Here in Venezuela I have a lots of system with analog trunks and all of them are configure that way and are workig properly.
Regards.

AFlores