call diversion doesn't work to external numbers, transfer works ok

jola · Post by **jola** » 27 May 2010 05:35

Hi,

It's the new install, from all handsets:
- I can call mobiles/external numbers
- I can transfer to mobiles/external numbers
- I can not divert to mobiles/external numbers (in example immediate divert to mobile)

All features and barring are configured correctly (exactly the same as on another working system, I checked every single option).

When I try to divert I hear female voice after couple of seconds saying: "you are trying to access the service to witch you are not subscribed". Is it Alcatel PBX saying me this message?
We replaced cisco solution with Alcatel one... and this problem didn't exist before.

Any suggestions will be REALLY appreciated.

Thanks
Jola

Post by **tot3nkopf** » 01 Jun 2010 03:52

System Miscellaneous-->Feature Design--->Part 3-->External diversion type -->try joining instead of rerouting

probably the message is played by telco because they did not activate for you "path replacement feature" (rerouting the cal diverted and clearing the 2 B channels concerned)

jola · Post by **jola** » 01 Jun 2010 05:55

Thank you. It was set to rejoining, so I tried re-routing and got the same message, we are going to get in touch with our telco and ask them this specific question about the 2b channels.

in the meantime if you have any other ideas... I'd appreciate any comments.

Post by **tot3nkopf** » 01 Jun 2010 06:12

Try to make a trace on ISDN line using OSC tool and give us a complete trace of incoming call and outgoing call.

jola · Post by **jola** » 03 Jun 2010 11:02

OSC tool? Is it Alcatel software? I couldn't find it

Post by **tot3nkopf** » 04 Jun 2010 03:18

OMC R greater than 600.15.b-->Tools-->OSC or Phd (depending on release)

For OXO releases below 5.1 this will work only if you connect via serial and modem (not through ethernet) -works for releases 110/xx, 210/xx, 310/xx, 410/xx

jola · Post by **jola** » 04 Jun 2010 10:57

Hi,

I guess the key here is: "Destination address is non-ISDN"?

This is the exact output I am getting when trying immediate divert to mobile:

ISDN3_00031 04/06 15:39:42 TX d_channel: 18 (S:00 T:000) payload: (67) 08 02 00 63 05 A1 04 03 80 90 A3 18 01 A3 1C 1D 91 A1 1A 02 01 12 02 01 0F 30 12 02 01 01 0A 01 01 A1 0A A0 08 80 06 34 33 32 33 38 35 1E 02 85 83 70 0C 81 30 37 39 38 34 31 39 32 30 30 30 7D 02 91 81
0x05 SETUP Ref: O,99
ie 0xA1 Sending complete
ie 0x04 Bearer capability: 80 90 A3
Coding: CCITT standardized
Information transfer capability: Speech
Transfer mode: Circuit mode
Transfer rate: 64 Kbit/s
User info layer 1: G.711 A-law
ie 0x18 Channel identification: A3
Interface identifier: Implicit
Interface type: Primary rate
Indicated channel: Preferred
D-channel identified: No
Information channel selection: any channel
ie 0x1C Facility: 91 A1 1A 02 01 12 02 01 0F 30 12 02 01 01 0A 01 01 A1 0A A0 08 80 06 34 33 32 33 38 35
ie 0x1E Progress indicator: 85 83
Coding: CCITT standardized
Location: Private network serving the remote user
Progress: Origination address is non-ISDN
ie 0x70 Called party number: 81 30 37 39 38 34 31 39 32 30 30 30
Number type: Unknown
Numbering plan: ISDN/Telephony(CCITT Recommendation E.164/E.163)
Number: 07984192000
ie 0x7D High layer compatibility: 91 81
ISDN3_00032 04/06 15:39:42 RX d_channel: 18 (S:00 T:000) payload: (10) 08 02 80 63 02 18 03 A9 83 82
0x02 CALL_PROCEEDING Ref: D,99
ie 0x18 Channel identification: A9 83 82
Interface identifier: Implicit
Interface type: Primary rate
Indicated channel: Exclusive
D-channel identified: Yes
Information channel selection: B1 channel
Coding: CCITT standardized
Channel type: B-channel units
Channel number: 0x02
ISDN3_00033 04/06 15:39:43 RX d_channel: 18 (S:00 T:000) payload: (9) 08 02 80 63 01 1E 02 84 82
0x01 ALERTING Ref: D,99
ie 0x1E Progress indicator: 84 82
Coding: CCITT standardized
Location: Public network serving the remote user
Progress: Destination address is non-ISDN

Post by **tot3nkopf** » 07 Jun 2010 05:21

Interesting. Can you post your configuration? (external numbering plan, ARS, joining) Is this a private or public trunk group? What kind of station is calling, what kind of station is receiving? (how are calling station services defined?)

jola · Post by **jola** » 01 Jul 2010 04:17

apologies for late response.
Joining: everything is selected except analog/analog
ARS: we don't use it, it has factory default config I would say
External numbering plan: attached
trunk group is public
calling station is handest ip touch 4038, call is diverted to mobile number or speed dial number which is mapped to a mobile number.
Not sure what do you mean by services. I will attach feature rights.

jola · Post by **jola** » 01 Jul 2010 04:26

1.JPG

here is the config