0276=External accounting application 4760 : NO RECOVERY

[thkim81]

hi~

my site have problem.

I see the incvisu log everyday.

0276=External accounting application 4760 : NO RECOVERY

Incident number (q to quit):0276

INCIDENT NUMBER: 276
Network indicator: Alcatel 4400
OBJECT CLASS: Dhs3x_node
EVENT TYPE: ProcessingErrorAlarm (10)
PROBABLE CAUSE: Unknown (0)
SEVERITY: Major

"External accounting application P1: NO RECOVERY"
"P1: external accounting application name that generated the incident."
" If the name is <*****>, it means there is never ticket recovery from an"
" external accounting application.."
"Problem to get accounting tickets for the external application."
"It does not connect after a time."
"This incident is cyclical (every 4 hours)."
"This incident is available from the releases R1.4.1 et R1.5.2."
"The storage of the accounting tickets performs well but some files"
"can be lost for the external accounting application."
"It is required to get accounting tickets as soon as possible from"
"the doubted application."
"If it does not work, it is mandatory to check the entire accounting"
"tickets recovery link.";
this log is incident. i don't know why it does.


4760i is normal operating.

pls reply the answer.

thanks.

[tincho.rn]

Hi. You need 4760, not 4760i!!. Under Application --> Accounting, disable Files for external Accounting. Regards.

[vad]

When external PC (4740, 4760) load tickets - PBX remember last loaded file and if PC stop loading files you will have this incident (Applications/ accounting/ files param. for external accounting - % Nb Days of storage Before Alarm).
Check in /usr4/tmp - files computer_name.acc - delete this file. usually PC name present in incidents.