cannot transfer calls from OTUC to OXE

nelson.vieira · Post by **nelson.vieira** » 22 Mar 2010 16:56

Hi all,

i have a OTUC configured as Voice Mail system and automated attendant. when i dial the voice mail and chose a user to transfer to the call is not tranfered.
With AA when i configure de tree to transfer to operator nothing the transfer ins not made.

Any idea,

Thanks

cavagnaro · Post by **cavagnaro** » 23 Mar 2010 16:08

Logs?

nelson.vieira · Post by **nelson.vieira** » 24 Mar 2010 05:17

Hi Cavagnaro, logs attached.

Thanks

cavagnaro · Post by **cavagnaro** » 24 Mar 2010 10:21

Check the codecs, remember that VM works on G711 so your intradomain codec should be also G711 and not G729.
Regards

nelson.vieira · Post by **nelson.vieira** » 24 Mar 2010 12:31

Hi, but how do i change thec coedec without afecting external connections. I have a public sip truk to operator and i want to use G729 because compression.
My trunk group to otuc is configured with g711. look the trunk group configuration:

┌─Review/Modify: Trunk Group──────────────────────────────────────────────┐
│ │
│ Node Number (reserved) : 1 │
│ Trunk Group ID : 0 │
│ Instance (reserved) : 1 │
│ │
│ Trunk Group Type + T2 │
│ T2 Specification + SIP │
│ Public Network Ref. : ------ │
│ VG for non-existent No. + YES │
│ Entity Number : 0 │
│ Supervised by Routing + NO │
│ VPN Cost Limit for Incom.Calls : 0 │
│ Immediate Trk Listening if VPNCall + YES │
│ VPN TS % : 50 │
│ CSTA-Monitored + NO │
│ Max.% of trunks out CCD : 0 │
│ Ratio analog.to ISDN cost : ------ │
│ TS Distribution on Accesses + YES │
│ Quality profile for voice over IP + Profile #1 │
│ IP Compression Type + G 711 │
│ Use of volume in system + YES │
│ │
└─────────────────────────────────────────────────────────────────────────┘

nelson.vieira · Post by **nelson.vieira** » 26 Mar 2010 15:45

Hi Cavagnaro, i have configured the domains as you sugest but still with the same problem. can you see the new logs. I think that now he is using g711.

Thanks