TIE line calls with NICE Call Focus

KillianK · Post by **KillianK** » 01 Dec 2004 10:17

Hi All,

Has anyone every came across this issue, no CSTA information is passed with NDDI cards, is this the case? NICE tell me they are looking for call that are established

Thanks,

Killian

Post by **frank** » 01 Dec 2004 10:19

The only CSTA I know stands for Computer-Supported Telephony Applications... Is this what they are looking for ?

KillianK · Post by **KillianK** » 01 Dec 2004 10:38

yes. it may help, do you know is NDDI supported?

Thanks,

Killian

simon_DUP · Post by **simon_DUP** » 01 Dec 2004 10:49

Hi
What kind of information is he looking for exactly ?

KillianK · Post by **KillianK** » 01 Dec 2004 11:02

OK, I have a NICE Call Focus with 12 Analogue TIE lines connected to the NICE Call Focus. We want to record 100% of calls and query the calls in NICE by User. NICE have came back to me and told me that there is no "call established data" in CSTA, this is needed to tell NICE that the call is Valid??

With NDDI trunks, will this information be passed for CTI?

Thanks a million,

Killian

KillianK · Post by **KillianK** » 01 Dec 2004 11:03

OK, I have a NICE Call Focus with 12 Analogue TIE lines connected to the NICE Call Focus. We want to record 100% of calls and query the calls in NICE by User. NICE have came back to me and told me that there is no "call established data" in CSTA, this is needed to tell NICE that the call is Valid??

With NDDI trunks, will this information be passed for CTI?

Thanks a million,

Killian

goldy · Post by **goldy** » 01 Dec 2004 17:12

set 'csta monitored' to true in the NDDI trunk group

Post by **frank** » 01 Dec 2004 23:03

Goldy, you rox