How using keyboard for extension no ID number?

Post Reply
Ahmed

How using keyboard for extension no ID number?

Post by Ahmed »

hi,
How using keyboard for extension no ID number?
I want using keyboard on phone for dialed by name
This Option is working right for ID Agent and I can’t use this option for extension

thanks
User avatar
cavagnaro
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 7013
Joined: 14 Sep 2005 19:45
Location: Brasil, Porto Alegre
Contact:

Post by cavagnaro »

On the user (extension) make the option "Can be called by name" to true and on "Displayed Name" the name you want to be shown.
Ignorance is not the problem, the problem is the one who doesn't want to learn

OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
User avatar
oldboy
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 902
Joined: 25 Aug 2005 18:24

Post by oldboy »

Turn internal keyboard on and also call by name and mini mail to true on both extn and agent set :D
Ahmed

Post by Ahmed »

thank you for strong support

i doing that
On the user (extension) make the option "Can be called by name" to true and on "Displayed Name" the name you want to be shown
and no thing eventes and i can't doing that
Turn internal keyboard on and also call by name and mini mail to true on both extn and agent set
i cant find Turn internal keyboard option

wat can I do ?????????? :?:
User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 3363
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Post by frank »

Look again. It's on one of the latest pages

INTERNAL KEYBOARD: ENGLISH for example
Code Free Or Die
Post Reply

Return to “Users”