Overflow on SIP trunk if no answer

[Joris06]

YES IT's
i see overfolow to assoct is ok
what about ByPass on forwarding (under rights)?
and default overflow type /adresse unde (abbv area)?

Bypass on forwarding = 0
Default overflow type = Forward on busy and no reply
Default overflow adressee = Associated

I think the last two are ok, but I don't know about the first one.

btw if the caller to IVR is external one see cnx cos compatibility between external trunk (5 in normal case)of the caller and ivr sipTrunk ( =31) to see if transit is allowed

For now, all of my tests are internal (from user to user), however, IVR works well if accessed directly, or from a DDI number translation rule.

[haroun]

try to change Bypass on forwarding = 1
Default overflow type = noforward
Default overflow adressee = nothing

[Joris06]

It changes nothing

[haroun]

WHAT's the acces class of service of your extension 6042

[Joris06]

I don't have any parameter named "Access class of service" in my user's settings.
This is what I have about the categories :

Code: Select all

 │                  Charging Category + Justified                                                                                              │
 │            Public Network Category : 4                                                                                                      │
 │       External Forwarding Category : 255                                                                                                    │
 │           Tel.Facility Category Id : 0                                                                                                      │
 │             Connection Category Id : 0                                                                                                      │

[haroun]

IT always under classe of services -categories-

┌─Select an object─────────────────────────────────────────────────┐
│ │
│ Shelf Specific Telephone Services │
│ Media Gateway Atm │
│ Dect System Events Routing Discriminator │
│ System Security and Access Control │
│ Translator IP │
│ -> Categories SIP │
│ Attendant DHCP Configuration │
│ Users Alcatel-Lucent 8&9 Series │
│ Profiled Users SIP Extension │
│ Set Profiles Encryption │
│ Groups Passive Com. Server │
│ Abbreviated Numbering SNMP Configuration │
│ Phone Book │
│ Entities │
│ Trunk Groups │
│ External Services │
│ Inter-Nodes Links │
│ X25 │
│ DATA │
│ Applications │
│ │
└──────────────────────────────────────────────────────────────────┘


┌─Select an object─────────────────┐
│ │
│ -> Access Category │
│ Connection Category │
│ Transfer Category │
│ Private Calls Connect.Categ. │
│ Phone Facilities Categories │
│ │
└──────────────────────────────────┘





┌─Consult/Modify: Access Category────────────────────────────────────────────┐
│ │
│ [ All instances ] │
│ [ Set filters ] │
│ [ Select attributes ] │
│ │
│ Node Number (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Public Network Category : 4 │
│ │
└────────────────────────────────────────────────────────────────────────────┘









┌─Consult/Modify───────────┐
│ │
│ running ... 1 │
│ │
└──────────────────────────┘









┌─Consult/Modify─┐
│ │
│ running ... │
│ │
└────────────────┘
┌─Consult/Modify: Access Category────────────────────────────────────────────┐
│ │
│ NDDI overflow on free set │
│ │
│ Night : 1 │
│ Day : 1 │
│ Mode 1 : 1 │
│ Mode 2 : 1 │
│ │
│ DDI overflow on free set │
│ │
│ Night : 1 │
│ Day : 1 │
│ Mode 1 : 1 │
│ Mode 2 : 1 │
│ │
│ Tie Line overfl. on free set │
│ │
│ Night : 1 │
│ Day : 1 │
│ Mode 1 : 1 │
│ Mode 2 : 1 │
│ │
└────────────────────────────────────────────────────────────────────────────┘


IWAS TRYIng to recrate you scenario, an each time i call the overflow works fine
all overflow authorised for extension to extension or to sip device (sip trkgroup) even call source is external or internal the overflow works!

[haroun]

timer 4 &timer 9 values?

[Joris06]

I have the exact same values in those fields...
I tried to set the associated number to the number of another phone set, it works.
I tried to create an external voicemail number and set it in the associated number field : the call overflows on the standard voicemail, even the number is not good !
And if I set a number starting with 61 : no overflow at all, I don't understand why...

[Joris06]

If I set a permanent forwarding on the IVR directly from my phone set, it works fine ! With a forwarding on busy, it works to !
If on the same phone set, I set a forwarding on no answer with a random extension, it works to.
But, if the forwarding on no answer number is the one of my IVR : nothing happens.

Am I going crazy ????

[Joris06]

timer 4 &timer 9 values?

In system -> timers ?

4 = 50
9 = 0