Softphone won't connect to OXO large

[Mhunter1993]

We downloaded the IP desktop softphone from the BPWS and followed the instructions to configure it yet, the IP desktop softphone will only display "connecting".
Any Ideas of what could be the problem.
Alcatel lucent IP desktop softphone 11.0.56 running on windows 10

[cavagnaro]

Firewall, connectivity...

Enviado de meu E6633 usando Tapatalk

[Mhunter1993]

There is no firewall and windows firewall is down. There is connectivity between the OXO and my pc.
Thanks for the quick answer.

[Mhunter1993]

Reset the OXO, everything is working just fine.
Thanks again for your quick reply.