[OXE]get log of unanswered call

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dakna

[OXE]get log of unanswered call

Post by dakna »

Hello ,


Please how can i get list of unanswered call , is there any way to automate that ?
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cavagnaro
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Re: [OXE]get log of unanswered call

Post by cavagnaro »

Only if you have Tickets enabled and licensed.
You need some collector software like Omnivista or others.
Please search before and don't double post.
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Re: [OXE]get log of unanswered call

Post by bingo »

is it internal or external calls. u can get external unanswered calls but not internal unanswered calls
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