OXO unanswered call indecation

morio · Post by **morio** » 03 May 2015 05:00

hi guys,
can anyone tell me is there any way to have an internal unanswered call in oxo. for example 110 calls 111. 111 dot answer. so he should have a key (exa Master Mailing key) blinking. this does not happen. in the document it shows only how to notify the client by e mail.
so, i hope its clear ,,,, i just want to see all or at least 10 of my missed calls. im using oxo release 10 (3EH30524CTAA RCESA100/040.002)

thanks in advance
morio

Konstantinos.E · Post by **Konstantinos.E** » 03 May 2015 09:14

setup users private ... then go to future design part 5 I think and change private user call as external ...

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morio · Post by **morio** » 03 May 2015 12:09

Konstantinos.E wrote:setup users private ... then go to future design part 5 I think and change private user call as external ...

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ok thanks will try it and update

morio · Post by **morio** » 04 May 2015 04:47

Konstantinos.E wrote:setup users private ... then go to future design part 5 I think and change private user call as external ...

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hi,, sad to say but i did as you said and it didnt work.
i entered the subscriber numbers in the private and in feature design par 3 i changed the private user as external but nothing happening. any other ideas you can suggest? by the way if it does work the unanswered call will be shown where? on the voice mail key? or master main key or any other key?

thanks

Konstantinos.E · Post by **Konstantinos.E** » 04 May 2015 08:04

did you checked the box in user properties "private user ". ?

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morio · Post by **morio** » 04 May 2015 08:58

Konstantinos.E wrote:did you checked the box in user properties "private user ". ?

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thanks for the reply.
yes i checked the private user in the feature of the user. but still no result. i know its not good practice to do this but can i send you the database so that you will know what wrong i am doing.
in fact i have tried your theory in my lab with r 10 and 7 but with out success.

thanks again
morio

Konstantinos.E · Post by **Konstantinos.E** » 04 May 2015 11:38

sent your database to costascutter@hotmail.com

Konstantinos.E · Post by **Konstantinos.E** » 04 May 2015 13:33

i was playing in the Office and realized that maybe i am wrong... I am trying to do it also in my lab but not working
i remember that i done it to a client but i dont remember exactly the case. maybe the call was from a private trunk GROUP .

I am sorry if i made you lost time...
But i am sure there is a way or trick to make it work....( beside pimphony)

morio · Post by **morio** » 05 May 2015 07:22

no problem. thanks. i will update you if i get something new. thanks for your responses ....

keep in touch
regards
Morio

morio · Post by **morio** » 11 May 2015 07:38

well sad to say, full log is available in 8000 series only and 4xx9 and 4xx8 will give only external call log.. thats bad...
find below the respond from ALU tac team

Thank you for contacting Alcatel-Lucent Technical Support.

This is regarding the SR # 1-xxxxxxxx for the query about the un-answered call log for the users having digital sets(set type 4035/4020/4010, 9 series and 8 series ).

The list of un-answered call will be notified only for external incoming calls on these ( set type: 4035/4020/4010, 9 series and 8 series ) and there would be no notification for the internal missed call on these sets.

Since OmniPCX RCE Office R100/026.001, premium phone 80x8/80x9 series has full unified call log features. All the call log entries for incoming and outgoing calls: acknowledged and unacknowledged can be seen.

For information, please refer Expert documentation: List of services provided -- Services offered on Alcatel-Lucent 8/9 series sets.

Alcatel Unleashed