Auto Attendant Direct Extension Dial

[jh227]

Apologies if this is in the wrong topic but I was only able to find a slight reference to someone being able to do this in another post in this topic. I believe this should be something very simple, but for our Auto attendant, we currently have to press a key (9 in our case) before dialing someone's extension. We list that shortly within the Attendant message but people dial the extension before that point or don't pay attention to it. I assume there is a way to just allow a caller to dial the extension as soon as the attendant picks up and if so, how? Our local support has said it's not possible. In the end all we want is Welcome to company, if you know your extension you may dial it anytime, For Accounting press 1, for shipping press 2, etc, etc.

We are running 4760. Let me know if you need anymore information.

Thanks!

[giovanni.attolini]

You are talking about two different things: dial an extension directly and dial any option during the welcome message.
What is your doubt really?

[enio.eltz]

During the greeting message you can just dial any extension if managed. After the greeting message AA bradcasts menu message, in this case caller needs to dial an option for first and the extension number. Talk to your support.

[wallacezammit]

Goto other labels and change AAGrDialing to 01, AAGrTransf to 01 and AATypTrf to 00

Like this during the greeting one can enter the extension number and get connected immediately

Wallace