Shared DID for Extension and Fax

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yosikatzir

Shared DID for Extension and Fax

Post by yosikatzir »

Hi,
I am looking to have a customer use the same DID for his extension and Fax. If the customer answers the phone, he forwards the call to a fax number routed through the OFS. But how can I get the fax, if the call goes to his voicemail? currently I get a silent voicemail.
I am running ICS 6.6.000.107a using Unified Messaging, and OFS 6.6.0.16 running on the same server.
Thanks!
cavagnaro

Re: Shared DID for Extension and Fax

Post by cavagnaro »

I don't think that is possible unless on your OXE user you declare the fax number as associated instead of the VM.
The FAX number should be always a different access as its intention is a different one.
Other idea would be to use OneNumber to route to the fax instead based on some criteria.
yosikatzir

Re: Shared DID for Extension and Fax

Post by yosikatzir »

Thanks for the quick help! :)
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