IVR conference

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sky zhou
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Posts: 9
Joined: 15 Jan 2012 22:10

IVR conference

Post by sky zhou »

hi :
sorry ,my english is not well . I have a problem about IVR conference from diffence node.In my site ,there are two node in network .One have external IVR (this node can call it A ,the other B ). when a call into B node and I pick up the call with a set on B node . Then I want to make a conference to Ivr (It is on node A ).but I am Failure. there is ABC-F link between A and b. Dose someone meet this problem? 8)
vad
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Joined: 23 Sep 2004 06:47

Re: IVR conference

Post by vad »

Failure - what do you mean? You dial IVR - and receive "busy", or you have "ring back tone" but have no answer, or IVR answer but "conference' suffix not works?

And next one - why you want to have CONFERENCE with IVR!
sky zhou
Member
Posts: 9
Joined: 15 Jan 2012 22:10

Re: IVR conference

Post by sky zhou »

sorry .my english is not well .
My customer is call center of bank and you know OXE one node is not allowed more than 720IVR access. So there are two node ,and have 1000 IVR.
I think ni must meet this situation that when call to call center of bank and want to change you passwd of card,agent will make you and IVR a conference and you can change passwd . sorry my english is not well .
krzysioD
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Posts: 1163
Joined: 30 Aug 2006 13:43
Location: Europe, Poland

Re: IVR conference

Post by krzysioD »

Not a conference but a transfer....
Please note that at no time I will provide you with OXE/4400 nor AOS releases.
Note that it's our private time, that we spent to help you, so please don't expect complete solution for your problem.
You will need to do homework by your self.
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