External Callback Translator problem - International calls

[FN_DK]

Hello All,

We have a problem concerning the Ext. Callback Translator with International calls

My setup:
OXE R9.1-i1.605-21-de-c0s1
Duplica. CPU
Shelfs in 3 countries with trunk groups on each site.

• Ext.Callback Translation
• A 1 000
• DEF 0 0

┌─Review/Modify: Numbering Plan Description (NPD)──────────────────────┐
│ │
│ Node Number (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Description identifier : 36 │
│ │
│ Name : SE │
│ Calling Numbering plan ident. + NPI/TON ISDN National │
│ Called numbering plan ident. + NPI/TON ISDN National │
│ Authorize personal calling num use + True │
│ Install. number source + Entity source │
│ Default number source + Entity source │
│ Called DID identifier : 30 │
│ Calling/Connected DID identifier : 30 │
│ │
└──────────────────────────────────────────────────────────────────────┘




Let me inform that all national calls are working correct, problem is only with international calls.


When the IPTouchs recive International calls it displays the firstname and name of a random user + calling number + calling number once again.

Looks something like this in the display: John.Doe.47223344.004722334455

If I use the call back funktion on the phone (red flashing button) it works fine, both displayed number and callback funktion. Problem only accure when using internaltional INCOMING calls.


If i configure like this, everything is working fine:
• Ext.Callback Translation
• A 1 #3000 (#30 trunkprefix + 00)
• DEF 0 0

But I cant do that cus we are using ARS for each country. I have done a t3 and see the calls coming in and out, nothing seems to be abnormal.

So, bottom line is when using ARS in the Ext. Callback Translator the problem comes up, I have gone over the dokumentation and the businesspartner webpage serval time with no luck.

Can any point me in the right direction, hints ect?

Thx.

[sera544]

Hi,

You can receive the name on incoming calls only if you have speed dial entry which is matching with this incoming number, for a test delete the speed dial number and check the incoming calls...

cheers...

[FN_DK]

I had bad entry in the speed dial list. Thought I had checked a long time ago, but did it again

Call number = 000 John.Doe

Thank you Sera!!