OS-6850 Always Reboot

[saeba]

Hi all,

I am a newbie in Alcatel-Lucent OS-6850. Right now, I have a problem, our customer switch (OS-6850) always reboot. Our customer just say that OS-6850 always reboot, they dont give us the LOG or anything. Since I dont have data or clue, from this problem and based on your experience, what happened to the switch? What should I do to troubleshoot that, does anyone can help me to solve this problem?

Regards,

Saeba

* I'm sorry, my english isn't well

[benny]

Hi Saeba,

Likely a task is crashing regularly.

Here is what you should ask the customer:
- Which AOS is running

Why wouldn't they give you the log files, how are you supposed to help if you don't have any details.

If they are not cooperating with you, just recommend them to upgrade to the latest AOS 6.4.3.R01 Maintenance Release (currently build 717).

Benny

[saeba]

Hi Benny,

My Customer just give me the log files. Here is the log files that i would like to share with you :

KCU-COKLAT-LT3>>>>>> show microcode
Package Release Size Description
-----------------+---------------+--------+-----------------------------------
Kbase.img 6.4.2.807.R01 17129610 Alcatel-Lucent Base Software
K2os.img 6.4.2.807.R01 1744559 Alcatel-Lucent OS
Keni.img 6.4.2.807.R01 5610528 Alcatel-Lucent NI software
Ksecu.img 6.4.2.807.R01 606115 Alcatel-Lucent Security Management
K2diag.img 6.4.2.807.R01 1599514 Alcatel-Lucent Diagnostic Software

KCU-COKLAT-LT3>>>>>> show ni
Module in slot 1
Model Name: OS6850-24L,
Description: 24 10/100,
Part Number: 902543-90,
Hardware Revision: 05,
Serial Number: L2885786,
Manufacture Date: JUL 10 2010,
Firmware Version: ,
Admin Status: POWER ON,
Operational Status: UP,
Power Consumption: 49,
Power Control Checksum: 0x66a9,
CPU Model Type : Motorola MPC8248,
MAC Address: 00:e0:b1:bf:61:ac,
ASIC - Physical 1: BCM56502_B2,
FPGA - Physical 1: 0019/00,
UBOOT Version : 6.3.4.265.R01,
UBOOT-miniboot Version : 6.3.4.265.R01,
POE SW Version : n/a

KCU-COKLAT-LT3>>>>>> show power
Slot PS Wattage Type Status Location
----+----+---------+------+-----------+----------
1 1 126 AC UP External
1 2 -- -- -- --
1 3 -- -- -- --


KCU-COKLAT-LT3>>>>>> show temperature

Temperature for chassis 1
Hardware Board Temperature (deg C) = 30,
Temperature Upper Threshold Range (deg C) = 16 to 74,
Temperature Upper Threshold (deg C) = 62,
Temperature Status = UNDER THRESHOLD,
Temperature Danger Threshold (deg C) = 74

Listing Directory /flash:
drw 1024 Feb 11 16:13 certified/
drw 1024 Feb 11 16:13 working/
-rw 338 Mar 23 16:45 boot.params
-rw 64000 Feb 22 17:41 swlog1.log
-rw 64000 Mar 23 17:10 swlog2.log
drw 1024 Jan 15 10:30 switch/
-rw 11 Aug 30 2010 boot.slot.cfg
drw 1024 Aug 30 2010 network/
-rw 20 Aug 30 2010 installed
-rw 745627 Feb 18 12:03 Crash.pmd
10607616 bytes free

Listing Directory /flash/certified:
drw 1024 Feb 11 16:13 ./
drw 1024 Mar 23 16:45 ../
-rw 17129610 Aug 27 2009 Kbase.img
-rw 1599514 Aug 27 2009 K2diag.img
-rw 1744559 Aug 27 2009 K2os.img
-rw 5610528 Aug 27 2009 Keni.img
-rw 606115 Aug 27 2009 Ksecu.img
-rw 740 Aug 27 2009 software2.lsm
-rw 19150 Feb 11 16:13 boot.cfg
10607616 bytes free

Listing Directory /flash/working:
drw 1024 Feb 11 16:13 ./
drw 1024 Mar 23 16:45 ../
-rw 17129610 Aug 27 2009 Kbase.img
-rw 1599514 Aug 27 2009 K2diag.img
-rw 1744559 Aug 27 2009 K2os.img
-rw 606115 Aug 27 2009 Ksecu.img
-rw 5610528 Aug 27 2009 Keni.img
-rw 740 Aug 27 2009 software2.lsm
-rw 19150 Feb 11 16:13 boot.cfg
10607616 bytes free

Listing Directory /flash/network:
drw 1024 Aug 30 2010 ./
drw 1024 Mar 23 16:45 ../
-rw 91392 Jul 16 2010 userTable5
-rw 12 Jul 16 2010 lockoutSetting
-rw 33 Jul 16 2010 policy.cfg
-rw 404 Jul 16 2010 ssh_host_dsa_key
-rw 358 Jul 16 2010 ssh_host_dsa_key.pub
10607616 bytes free

Listing Directory /flash/switch:
drw 1024 Jan 15 10:30 ./
drw 1024 Mar 23 16:45 ../
-rw 105613 Jan 3 2001 certs.pem
-rw 20 Mar 23 16:45 snmp.engine
-rw 0 Jan 3 2001 pre_banner.txt
drw 1024 Sep 1 2010 avlan/
-rw 1732 Jun 9 2010 label.txt
-rw 973 Jun 9 2010 wv-cert.pem
-rw 963 Jun 9 2010 wv-key.pem
10607616 bytes free


From the log files that I shared to you, what is the problem to this switch, do you have any idea? I would ask you about "crash.pmd' file that shown up in Listing Directory / flash. Is it the one who make this problem?
I really need your help to solve this problem, thanks for your attention.

Best Regards,

saeba

[saeba]

Hi,

Does anyone can help me to solve this problem?

Regards,

Saeba

[benny]

Hi Saeba,

You should open a SR with Alcatel-Lucent, I assume you are a Business Partner.

They'll ask you for "minimum information" to open a case which will include the Crash.pmd.

From the AOS version, which is pretty old, I'd say that the issue is already solved in a later release. 6.4.2.807.R01 was the "GA" version of AOS 6.4.2.R01 and 6.4.3.717.R01 is the latest release.

Alcatel-Lucent support answer will likely be "upgrade".

Benny

[saeba]

Hi Benny,

Thank you for your advice. I would suggest to the client to upgrade to release 6.4.3.717.R01. Thank you for your input and suggestions.

Best Regards,

saeba

[saeba]

Hi Benny,

I want to ask you again to you, on the switch, after a look at his logs, it appears that there is information on "bad SFP on ports 1 / 21 - 1 / 24 ". I wanted to ask whether there was an upgrade AOS problem is resolved? and why is there such a thing? This is the log :

KCU-COKLAT-LT3>>>>>> show log swlog timestamp 03/23/2011 17:36
WED MAR 23 17:47:15 2011 SYSTEM alert i2cValidateSfpModuleId: no Product ID match ff
WED MAR 23 17:47:15 2011 INTERFACE info Bad SFP on port 1/21
WED MAR 23 17:47:15 2011 INTERFACE info Bad SFP on port 1/22
WED MAR 23 17:47:15 2011 INTERFACE info Bad SFP on port 1/23
WED MAR 23 17:47:15 2011 INTERFACE info Bad SFP on port 1/24
WED MAR 23 17:47:16 2011 INTERFACE info Bad SFP on port 1/21
WED MAR 23 17:47:16 2011 INTERFACE info Bad SFP on port 1/22
WED MAR 23 17:47:16 2011 INTERFACE info Bad SFP on port 1/23
WED MAR 23 17:47:16 2011 INTERFACE info Bad SFP on port 1/24
WED MAR 23 17:47:17 2011 INTERFACE info Bad SFP on port 1/21
WED MAR 23 17:47:17 2011 INTERFACE info Bad SFP on port 1/22
WED MAR 23 17:47:17 2011 INTERFACE info Bad SFP on port 1/23
WED MAR 23 17:47:17 2011 INTERFACE info Bad SFP on port 1/24
WED MAR 23 17:47:18 2011 INTERFACE info Bad SFP on port 1/21
WED MAR 23 17:47:18 2011 INTERFACE info Bad SFP on port 1/22
WED MAR 23 17:47:18 2011 INTERFACE info Bad SFP on port 1/23
WED MAR 23 17:47:18 2011 INTERFACE info Bad SFP on port 1/24

Thank you for your help.

Regards,

saeba

[benny]

Ask the customer for the output of

-> show ni
-> show module long

Once again: Please open a SR with Alcatel-Lucent, nobody here will be able to analyse the crash nor if the "issue" you're facing is solved with a later build.

Benny