OXO ACD

[maxmania]

Hi!!

It is possible to transfer a call revived by an agent to a outside number. There is any memory flag to be change?


best regardes

maxmania

[tot3nkopf]

You should have no problem with that.
Are you able to transfer calls from normal extensions? External lines analog or digital?

[maxmania]

In this case I'm working with ISDN lines. I have check all the parameter, In a normal situation I can do the transfer to a mobile phone, for exemple. But when I try to tranfer from a ACD Agent , I Can't do it!! do I have to validate any flag?

[tot3nkopf]

In this case I'm working with ISDN lines. I have check all the parameter, In a normal situation I can do the transfer to a mobile phone, for exemple. But when I try to tranfer from a ACD Agent , I Can't do it!! do I have to validate any flag?

I don't remember such flag. Make tests in your lab.

[stratocaster]

Im using OXO with OMC 71157.1a
Can anyone tell me how to transfer an incoming call that is receive by an agent to a cellular phone or pstn number? Please help.

[stratocaster]

I am having problem forwarding incoming call to Agent ( if the agent didnt answer in 10 tones) to cellular or PSTN. Can anyone help?

[daniel1300]

I have a problem on OXO to forwarding a call from an extension ho is ACD agent and it is logged/on.
Can anyone help me? Please

[maxmania]

I have to validate transf by hook in the oxo facility options menu.