How can we open *.V32 audio files in IVR

[arminas]

Hi,

when we import *.wav files in IVR , IVR changes it to *.V32 audio files and when export it and it sends like *.V32 . we have an IVR product and we lost old .wav files and we have to edit V32 files but all programs doesnt open them.

Thanks for help

[cavagnaro]

Are you talking about CCIVR? Or a third party software? Because GVP uses VOX or WAV, VTO uses VOX or WAV.
I'd say that those files are on a propetary audio format. The provider should be able to give you a tool to convert the audio files on the other way (V32 to WAV).

[arminas]

yes i mean CCIVR we save an aplication and in this , there are promts and when we import our wav files in to ccivr , no problem our ccivr application work well , but when we want to change sound files and export files , it replaces them with *.V32 files. new application it is no problem becouse we have backup sound files and we can edit with wavepad but we have an old application on CCIVR and we want it's sound files and it export all sound files as *.V32 and none sound application open it

[cavagnaro]

From CCIVR Documentation:

Export voice phrases
The following instructions will assist you in preparing your voice phrases for later recording.
The dialog box for exporting voice phrases has the Prompts button. When you click this button, a further dialog box opens in which all prompts are list where the selected phrase is contained.
Please note that this display is possible only if exactly one phrase is selected.

For exporting external recordings
A method to record voice is to do this in an audio studio or by means of an equipment like a sound bluster.
1. Click the Export button, if you want to prepare one or more voice phrases for external recording.
2. A dialog box is presented where you can carry out the following:
3. Select the phrases you want to export by clicking one or more entries within the Phrase box. If you select the Select all button, all the files will be selected.
4. Now click one of the provided option buttons:
5. Description File only means to export only the voice phrase header file (*.vph). You may view and edit the voice phrase header file by using the NOTEPAD application provided by Windows.
6. Description File and Recorded Voice Phrases means to export the voice phrase header (.vph) file and all the recorded voice phrase files associated with the selected voice phrases. Use this option if you want to make a backup copy of your audio files. The recording process itself
does not require you to export the proper audio files.
7. Overwrite Voice Files without Warning means that previously exported voice phrase audio files that are located on the export directory will be overwritten without warning.
8. Click the Export button, if you have made all settings within this dialog box, to start the export process. A dialog box is displayed that provides to save all selected voice phrase information in a voice phrase header file (*.vph). If you decided to export the proper voice phrase files as well,
they will be copied to the directory the .vph file is located.
The Print button enables you to print all the selected voice phrase files and the associated information.

Export for internal recording
A method to record voice is to do this by mean of the CCivr Recording Application. This application is a default provided one that makes it possible to record voice by means of a phone set. If you want to know more about the recording application, take a look at the quick pocket guide "CCivr - Phrase Recording". You will find this guide in the folder of volume 1. Before you start working, you should know the following about the Recording Application:
1. Ensure that the recording application is attached. Otherwise the recording application will not work.
2. Do not keep the recording application attached for a long time. Only attach it, if you want to record voice phrases and detach it immediately when you have finished recording. Otherwise you run the risk that other users could modify the phrases unintentionally.
3. Once you have reached the recording mode in your recording application unintentionally, you can cancel this action by pressing *. You have to do it before you hear the beep tone that initiates recording. After the beep tone you have no possibility to cancel recording.

Proceed as follows:
1. Click the Export button in your voice phrase component window, if you want to prepare one or more voice phrases for recording.
2. A dialog box is presented where you can carry out the following:
3. Select the phrases you want to export by clicking one or more entries within the Phrase box.
If you select the Select all button, all files will be selected.
4. Click the Description File only option button to export only the voice phrase header file. You may view and edit the voice phrase header file by using the NOTEPAD application provided by Windows. This voice phrase header file contains the major information for recording your phrases internally: the phrase No. and the contents.
5. Click the Export button, if you have made all settings within this dialog box, to start the export process. A dialog box is displayed that provides to save all the selected voice phrase CCivr Configuration Client 50
information in a voice phrase header file (*.vph). If you decided to export the proper voice phrase files as well, they will be copied to the directory the .vph file is located.
The Print button enables you to print all the selected voice phrase file and the associated information. This may ease later recording.
6. Attach your recording application.
7. Call your recording application. The major items for recording is the phrase no. Use the voice phrase header file to view these numbers. Alternatively you can view the phrase number in the main screen of the voice phrase component.
8. Record the voice phrase.
9. Close the recording application.
10. Test the application your voice phrase files belong to.

Import a voice phrase
Once you have recorded one or more voice phrases in an audio studio, you have to import the appropriate files in your CCivr system. Importing audio files by means of the configuration application requires to provide *.wav files (mono, not stereo wave files). Practically all WAV formats
may be converted during import. Usually you can get a tape that provides already *.wav files from your studio. Otherwise you have to process it with a tool such as sound blaster on your PC to get *.wav files. Alternatively, you may already record the phrases in a format which may be played by CCivr without conversion (details see below).
1. Copy all *.wav files in the directory where your voice phrase header file is located.
2. Click the Import button.
3. Use the displayed dialog box to define the source you want to import your voice phrases from.

Please note that the *.vph file and the *.wav files have to be on the same directory.
4. Please take care about the conversion format to be set in the lower part of the dialog box. Four values (NMS ADPCM 16kb/s (extension V16), NMS ADPCM 24kb/s (V24), NMS ADPCM 32kb/s (V32), NMS ADPCM 64kb/s (V64), WAV 11kHz, 8bit, A-law (WAV8), and WAV 11kHz, 16bit linear (WAV16 or simply WAV), note that QX2000 board does not support V64!) are provided to convert the audio files during the import process. Usually V32 will be used on CCivr.
5. The option AsSpecifiedInHeaderFile gives the possibility to use the same audio file formats as specified in the voice phrase header file. This is useful for the “popularâ€

[arminas]

@cavagnaro thanks for help

when exporting it create *.vph file and all phrases sound files *.v32

vph file contains a description of phrases and it is one file only and every phrases create its own *.v32 files

importing is no problem becouse we can import v32 files and wav files

[cavagnaro]

Well i believe the main idea will be now to find an audio editor that can handle NMS ADPCM 32kb/s audio files.
Will try to help, if anybody knows of such application please help.

[Allakba]

2 years after date I know but maybe this could be helpfull : http://ftp.nmss.com/manuals/6422-20/voi ... ecopy.html

[oliveira_Arthur]

Hello Cav,
Do you still have this docs? I found CCIVR Error. I will update the other post.