BICS with ics6.1 very slow.

Iceman · Post by **Iceman** » 14 Jul 2010 16:05

Hi guys hope you can help waiting for AL to reply to my service request.
I have just recieved a bics server with ics 6.1 for a poc.
My problem everything is working but the ics is very slow.
For instance if i get a call i get the call control pop up 20 seconds later.
If i switch my current phone from office to personal comp it takes 1 minute to respond.
I have left the default vm hardware specs. 1 processor 3gig mem.
I have shutdown the teamwork server and 4760 to see if it helps but no luck.

cavagnaro · Post by **cavagnaro** » 15 Jul 2010 01:04

And the PC? Which specs it has? How is memory consumption and CPU when doing this?

Iceman · Post by **Iceman** » 15 Jul 2010 08:03

Hi cavagnaro its the ibm server alcatel supplies according to me its way underspeced for bics 2.1 but anyway here we go.
Its a dual core xeon with 8gig of ram.

cavagnaro · Post by **cavagnaro** » 16 Jul 2010 14:01

No, the server not, the agent PC. You may have a huge server but if your end user PC is a pentium1 with 64Mb of RAM obviously it will be slow...

Iceman · Post by **Iceman** » 02 Aug 2010 09:22

Hi sorry only getting back to you now had a few hectics installs.
The client PC were dual cores with 4gig Ram.
The problem actually landed up being a DNS prob, re-configured the BICS using the build in dns and my problem was sorted.
Initially I was using the clients dns.
Thanks for help though.