ACD Supervisor can not listening

phengvanna · Post by **phengvanna** » 09 Aug 2006 05:19

HI,
I'm very in OXO, With OXO R5 ACD
I had create 3 agent and 1 supervisor
All 3 agent work fine, But supervisor could not make listening to each agent

I did many CCD in OXE and every thing look difference from OXO

Any one has experiance please advise

Thanks
Vanna.

phengvanna · Post by **phengvanna** » 21 Aug 2006 21:25

God bless
I found that No Listening feature on OXO
The only way is intrusion but problem is Intrusion generate beep sound
Can any one help to disable this beep sound

Thanks in advance
Vanna.

Avi1 · Post by **Avi1** » 22 Aug 2006 01:58

Download the documentation "noteworthy adresses". There you can find a guide to change the ringing in OXO. On The last sites there is an chart and there you can find a entry with the name "std_intr_tone" or "red_intr_tone". I Think when you change this, the intrusiontone will be diabled.

P.S. i take no responibility for this !

et · Post by et » 22 Aug 2006 12:59

I think, that exists more simple way: change label FlgIntTon to 00.
IntruConf must be at 01.

phengvanna · Post by **phengvanna** » 22 Aug 2006 21:39

Thanks
Let me try and let you know
I never recommand my client use tis produc but they say it cheap
Regards.
Vanna

phengvanna · Post by **phengvanna** » 24 Aug 2006 22:07

Hi After change label "FlgIntTone" every thing work fine

Thanks
Vanna.