Set busy goes to voicemail (no message for prefixes to dial)

[frank]

I was on a customer site today, and here is what they wanted:

- When you call a set, they don't want to hear the "press 5 to leave a message" or "press 8 for call back".

- If all the multilines of a set are busy, it should go to voice mail

This is what I did, and it works:
In the Telephone Feature Class of Service, under suffixe, CALL BACK has to be turned OFF. You might want to make some test with VOICEMAIL DEPOSIT also (ON seems to be okay)

In the user multiline properties, turn off (No) the OVERFLOW ON BUSY
In the user dynamic state, turn on (Yes) Overflow on BUSY


And you should be set !

[fmurphy]

Frank - I was able to fix this for a test extension simply by changing the Dynamic State User setting as you suggest. But I could not figure out which setting in the Class of Service to change - please give the exact name of the CoS item. But is it necessary to manually change the DSU setting on every separate extension, or is there way to change this globally?

[frank]

Hey Fred,

You have to go to the USER page and on the second page, write down the TELEPHONE FEATURE CLASS OF SEVICE. Then you have to go to this class of services, and under SUFFIX you can turn off those 2 features I was talking about.

Good luck !

[pryan]

I have a similar problem. If both multilines are busy, and an external caller dials the DID, it goes to voice mail. However, if they first dial the attendant (4035), and she tries to transfer, it just says busy - doesn't go to voicemail. How do I get it to go to vm when transfering from the attendant?

Weird.....

[frank]

The attendant is a different user. She can see on the screen that the set is busy and send the call directly to voicemail