Hotel Accounting question

[nowi_DUP]

Hi,

I need to connect OXE to a Hotel Management SW. The AHL Link is fine and guest checkin/out is working.

The accounting costs transferred to the Hotel SW are always 0.0

Not sure about the concept:

Do I have to setup Accounting on OXE (Account Period,...) ? To my understanding the Start Date of the call and the duration should be transferred to the Hotel SW. The Hotel SW should have all the charge information about the destination and calculate the charge based on destination and call length.

Thx,
Nowi

[nahad]

Make sure you have programed the Trunk Group Accounting Period and Charge scale as well.

[tincho.rn]

Hi. If you want the pbx to store Hotel tickets you have to configure it under Applications/accounting. Hotel CDR = TRUE.

[nowi_DUP]

Hmm....never configured accounting....so to my understanding the provider is sending the "charged units". Like impulses with analog lines


I enabled accounting:

Applications -> Accounting -> Files for External Accounting "YES"

in /usr4/account I can see the TICKETS and the duration, but no charged units.

These guys from the hotel SW want to see the "units".


Applications -> Accounting -> Hotel -> Displayed Value "Charge Unit"

Nowi

[vad]

For duration - charge unit conversion - you need to manage charge scales (f.e. tarif 1 duration 60, charge unit 1 - call from 1 to 60 sec will be displayed like 1 Unit calls), and accounting areas (call with different number will use different charge scale). This is common.
But for hotel in accounting you have additional items - Front Office Computer Parameters, Hotel/Hospital Billing Rating ...

[nowi_DUP]

Hmm....but if one charge unit is always 60sec...the price for a local call will be the same as for an 1 minute oversea call.
The hotel SW WILL NOT have the tarif plan inside.

There must be a way to retrieve the charge info from the provider....

[vad]

We have two case - first one when provider send charge unit, in this case we count this pulse and have no problem.
Next one - we have no charge unit from provider - we manage duration accounting:
- at first we create charge scales - you will create charge scales for each direction with different price (f.e. 1$ min, 5$ min, 20$ min ...), in accounting we manage Company Billing Rating, f.e. Unit prise=1, and create charge scales with tarif (duration/charge units) scales 1 - 60/1, scales 2 - 60/5, scales 3 - 60/20, ....
- in accouning areas we create - for what numbers we use charge scales (f.e. if you dial to calls someone from Russia 007...... and this calls have cost 5$ per min we manage areas 0070/0079/2 - all numbers from 00700000 to 00799999 will be counted by PBX with scales 2, 5$ per min).

[nowi_DUP]

OK....how can I check if we get the info from provider?


(00) TicketVersion = ED5.1 (01) CalledNumber = XXXXXXXX
(02) ChargedNumber = 305 (03) ChargedUserName = XXXXXXXX
(04) ChargedCostCenter = (05) ChargedCompany =
(06) ChargedPartyNode = 1 (07) Subaddress =
(08) CallingNumber =
(09) CallType = PublicNetworkOutgoingCall
(10) CostType = ISDNCircuitSwitchedCall (11) EndDateTime = 20080725 18:25:21
(12) ChargeUnits = 0 (13) CostInfo = 0
(14) Duration = 141 (15) TrunkIdentity = 0
(16) TrunkGroupIdentity = 1 (17) TrunkNode = 1
(18) PersonalOrBusiness = Normal (19) AccessCode =
(20) SpecificChargeInfo = PBXGeneratedChargeUnits
(21) BearerCapability = Speech (22) HighLevelComp = Telephony
(23) DataVolume = 0 (24) UserToUserVolume = 0
(25) ExternFacilities = CallingLineIdentificationPresentation
(26) InternFacilities = BasicCall (27) CallReference = 0
(28) SegmentsRate1 = 0 (29) SegmentsRate2 = 0
(30) SegmentsRate3 = 0 (31) ComType = Voice
(32) X25IncomingFlowRate = Unspecified (33) X25OutgoingFlowRate = Unspecified
(34) Carrier = 0 (35) InitialDialledNumber =
(36) WaitingDuration = 0 (37) EffectiveCallDuration = 0
(38) RedirectedCallIndicator = 0 (39) StartDateTime = 20080725 18:23:00
(40) ActingExtensionNumber = 305 (41) CalledNumberNode = 9999
(42) CallingNumberNode = 9999 (43) InitialDialledNumberNode = 9999
(44) ActingExtensionNumberNode = 1 (45) TransitTrunkGroupIdentity = 32767
(46) NodeTimeOffset = 0

[nowi_DUP]

SYSTEM -> Other System -> Accounting Parameters


Charge Request
The charge request is an ISDN service which enables several charge pulses to be received during the call.
NO: the charge request is inhibited. This is useful in countries where this service must be paid for if the service is not considered indispensable.


Will check on Monday if it worked