Number of Rings per Entity

[ctgivens]

I want to change the number of rings for a specific entity. I know I can change that on System Time 4, but that would be for the entire system. Is there a way to change for the entity or a particular group?

Also, what controls the number of minutes someone is on hold before the ring back?

Thanks

Charles

[oldboy]

You dont do it by entity it is done by Fac Cat depending on your software release.

[cavagnaro]

Just to clarify, oldboy means Facility category.

Enviado de meu C6602 usando Tapatalk

[oldboy]

Sorry Cav

[cavagnaro]

Hehe you know, not all users have knowledge and English good enough to understand some acronyms

Enviado de meu C6602 usando Tapatalk

[frank]

You can only change the number of rings in release OXE 10+ I think.
Before that, it is one setting, systemwide.

[nhou]

Classes of Service
- Modify your Phone Feature COS #
- Modify - Overflow on Associate/Noreplay Timer -(0 means systemwide)

Users-
- Find your Extension
- Match your Phone Feature COS #