transfer delay before "accepted"

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bcmir
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Posts: 69
Joined: 10 Jan 2010 18:15

transfer delay before "accepted"

Post by bcmir »

I have an operator who says she has a significant delay after she presses 'transfer' button to complete a blind transfer, before it says 'transfer accepted'.
This becomes a problem when she is receiving a high volume of calls, as she has to wait 3-4 seconds before she can answer the next call.

I can't find anything related in Noteworthy addresses... does anyone know if there is a timer in the system for this?
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