Alcatel Unleashed

hi specialists

i hope you can help me

my customer will an Overflow on busy or no reply to the attendant. he configure in the Associated Set No. the number of the attendant group call and become an error

if i configure in the Access cos of the User : DID Overflow on free set and Incom. DID hold on busy set YES or 1 then the call overflow to the entity of the user? is this correct ?

i hope anyone can help me , i am in holiday and will help my customer

Thanks for your help

If you manage DID overflow in public network COS - you can declear attendant group or attendant set in Call distribution in Entity (Day or Night routing)

vad wrote:If you manage DID overflow in public network COS - you can declear attendant group or attendant set in Call distribution in Entity (Day or Night routing)

THX for The info

wish you : merry christmas